Customer Case Study: Absolute Hair

Customer Case Study: Absolute Hair

Here at Unicom, we love to hear from our long-standing customers so we jumped at the opportunity to catch up with Michael Kavanagh, Owner and Director of Absolute Hair, who has been with us since 2010.

Located just off the High Street in Urmston, Manchester, Absolute Hair has built up their customer base over the last 10 years through word of mouth and a 5* rating online. Michael Kavanagh first signed up to Unicom for Telecoms, and added Broadband in 2016. For him, there has been no reason to consider other suppliers.

‘The reason why we have chosen to stay with our phone line is the customer service has been great, I have been happy with the rates so there wasn’t a reason to change.’ Mr Kavanagh explains.

By adding Broadband to his package, they were then able to give their customers that little bit extra whilst they are in the salon. ‘We added Broadband because we had a lot of customers asking if we offered WiFi and the answer was always no. But now our customers can come in and do work whilst they are with us.’

‘I like working with Unicom because the customer service has been great over the years. If there ever have been any issues with the Telecoms or the Broadband, the team has been great.’

Whilst like no provider Unicom cannot prevent faults from happening, we can do our best to fix them as soon as possible and that has been Mr Kavanagh’s experience. ‘For example, we had an issue where the phone lines went down in the local area but Unicom had it sorted by the next day and also diverted the calls to my mobile so we didn’t miss any bookings.’

Despite other suppliers trying to win their custom, the Unicom and Absolute Hair partnership looks set to continue for many more years ‘I don’t ever feel I need to change or entertain any other companies.’ says Mr Kavanagh.

Watch the full case study video to hear it from Mr Kavanagh himself.

Green Electricity from Unicom

Green electricity from Unicom for your business

Unicom is pleased to introduce green electricity for your business. 

As of 1st September 2018, all our electricity comes from 100%** renewable sources. This makes our electricity green and clean!

So why has Unicom gone green?

The move to green electricity was a simple decision for us, we want to do our part in promoting a sustainable environment and protecting the planet.

We also want to do our part for you, our valued customers. We are doing this by offering our customers green electricity at no extra cost so the benefits of green electricity are passed on to you, your business and, in turn, your customers.

And what does this mean for Unicom customers?

Unicom electricity customers will be switched to green automatically*, so you’ll start reducing your carbon footprint straight away.

We’ve actually calculated that a typical Unicom customer will save 4.57 tonnes of CO2 from entering the atmosphere every year. This is the same as planting 2285 trees every single year***. As Unicom works with over 40,000 small businesses, that’s the equivalent of over 91 million trees a year.

Not a Unicom electricity customer?

Don’t worry, you can make the switch today. Simply give us a call on 0161 241 0377 or submit your details here:  


* This applies to all customers (excluding SSE customers) from 1st September 2018. Customers supplied by SSE will be able to go green at the point of renewal.
** Unicom will endeavour to remain a 100% green electricity supplier. However, due to an unpredictable future and a fast-changing renewable world, we reserve the right to change our fuel mix at any time
*** Based on an annual average consumption of 13,000 kWh, calculated using and Forestry Commission report$FILE/6_planting_more_trees.pdf

Top 10 tips to save money on your water this Summer

Top 10 tips to save money on your water this Summer

The weather is heating up, water shortages are being announced across the country. Check out the top 10 tips to save you money on your water usage this Summer:

• Turn off the tap while brushing your teeth
• Keep a jug of water in the fridge so you don’t have to run your tap cold
• Use a bowl for washing up / rinsing fruit and veg – then use this water for plants
• Have a shower instead of a bath
• Only use your dishwasher or washing machine when you have a full load (this will save money on your energy bills too)
• Only fill the kettle with as much water as you need (this will save energy too)
• Fix leaking taps and toilets
• Use a watering can instead of a hose in the garden
• If your garden needs watering, do so early morning or evening to reduce evaporation
• Use a bucket and sponge instead of a hose to clean your car (or leave it for another week – it’s only going to get dusty!)

Important information about Birmingham Resilience

Important information about Birmingham Resilience

Important information about your Severn Trent water supply. Please read carefully. If your business carries out processes which rely on specific water chemistry, you may need to take action.

  • What is happening?
    Your water is currently sourced by Severn Trent from the Elan Valley in Wales and is transported to Birmingham via the Elan Valley Aqueduct (EVA). The EVA was built by the Victorians and after a century of use requires increased maintenance to keep it in service. To enable Severn Trent engineers to get inside the aqueduct and carry out repairs, in the future the EVA is to be taken out of action for up to eight weeks once a year.
  • Whilst repairs are carried out to the aqueduct your water will be sourced from other parts of the Severn Trent region. This change of source will result in a change in the chemical composition of your water. Whilst the water composition will change it will remain within regulatory water quality requirements.
  • Do you need to take action?
    If your business carries out processes sensitive to water chemistry (e.g. heating, cooling, softening, and chemical dosing) or your business practices legionella control management you may need to make changes/adjustments to systems or procedures to prepare for this temporary change.
    Due to the complex range of water use within industrial and manufacturing processes Severn Trent cannot advise if specific processes will be affected. If you have concerns you are advised to contact your equipment manufacturer. For full details of the water composition range visit the Severn Trent website and see the ‘Frequently Asked Questions’.
    If your business uses water for domestic purposes only i.e. kitchens and toilets, you can continue with normal water use.


A change in supply will take place from 12th October for up to four weeks, during which the water composition will be different. Dates for future planned changes to supply will be available on the Severn Trent website up to three months in advance.


Changes in supply will take place from March 2020 for a duration of up to eight weeks, during this period the water composition will be different. Dates for changes to supply will be available on the Severn Trent website up to three months in advance.


Fraud: Be vigilant

Fraud: Be vigilant

Don’t take a timeout on your telecoms security

With the upcoming festive period, it’s the perfect time to switch off and wind down to take a well-earned break. But don’t forget to be vigilant about telecoms fraud.

Unfortunately this is a peak time for fraudulent activity, so it’s worth taking a few extra minutes to help ensure your business is protected. Here are a few top tips:

  • Always be suspicious of unsolicited calls relating to a security/system problem, even if they claim to represent a respected company.
  • Never agree to sign up for an unknown product or service and under no circumstances allow the caller to take control of your computer system as this allows them to gain access to your personal files and harvest information.
  • Be vigilant for evidence of hacking – not being able to obtain an outbound line usually indicates there is a fault on your line but can also signal high volumes of traffic through your system
  • If you have a mobile account with us and it’s lost or stolen over the bank holiday period please contact us urgently on 0161 946 4812.
  • Be extra cautious when downloading software, particularly if you’re unfamiliar with the source.
  • Be aware of hoax callers – ask security questions about your account before continuing the call, if the caller can’t answer, they are not legitimate.
  • Change the default password for your phone system and then continue to change it at regular intervals.

Protect your landline

Early detection is key to reducing the risk of any fraudulent activity. That’s why we have FraudDefender*, our fantastic service which halts telecoms fraud in its track. Here are some key benefits:

  • Monitors your lines 24/7 365 days a year
  • Detects unusual call activity on your lines
  • Alerts us so that we can investigate
  • Suspends service if necessary preventing further fraud taking place
  • Reduces the risk of financial damage
  • FREE two month trial for ALL customers then just £2.50 per month per account

Be prepared for winter, our tips on how to prevent frozen pipes

Be prepared for winter, our tips on how to prevent frozen pipes


At Unicom, we are always working so the water cycle never stops. We believe the best way to prevent frozen or burst pipes is to be prepared during cold weather. Our winter information gives you helpful advice on how to heat, insulate and protect your home, so we can all play our part to keep the water cycle running smoothly.

Our tips on looking after your pipes in winter:

6 degrees and milder

  • Leave your heating on, using a low setting.
  • If you live in an apartment, leave the heating on low in rooms where the mains pipe supplies neighbouring apartments.
  • If you’re going away, then make sure you have someone who can regularly check for any problems in your home.
  • Ensure neighbours have a key for your home (or contact details for someone who does) in case of an emergency.
  • If your property is going to be vacant over the winter months, turn off your water supply and drain the system – a licensed plumber should be able to give you advice about this – visit
  • Now is a good time to locate your stop valve in your home. You may want to consider fitting an automatic stop valve – they can reduce damage to your property from burst internal pipes.

1C to 5C

  • Your water tank should be fitted with an insulation jacket or alternatively, the top and sides of the tank can be wrapped with suitable insulation material.
  • Don’t place loft insulation under the tank, as this stops heat from the rooms below helping to keep the tank warm.
  • Toilet cisterns, water tanks or pipes in exposed places or unheated outbuildings, should be insulated. Better still drain them for winter if you’re not using them.
  • Buy good quality insulation – the thinner the pipe the thicker the insulation must be. 15mm or 1/2″ pipes need insulation which is 25mm thick, 28mm or 1″ pipe needs insulation which is at least 19mm thick.

0 degrees and under

Pipes are now liable to freeze

  • Dripping water increases the risk of freezing, so have any leaks at taps or valves repaired as soon as you discover them.
  • Cold draughts also increase your heating bills and can cause frozen pipework.
  • Look out for your neighbours, especially the frail, elderly and vulnerable.
  • We recommend that you call a plumber for a professional opinion on any issue with the pipework in your property. However, Scottish Water, one of our wholesale suppliers, have a video on how to thaw pipes if you do experience a frozen pipe scenario and wish to deal with it yourself.
  • If you do have a water emergency please contact us on 0161 465 6613 or you can contact us via the customer zone.