Our latest information on energy prices

Everyone on a non-domestic contract including businesses, voluntary sector organisations, such as charities and public sector organisations such as schools, hospitals and care homes who are:

• on existing fixed price contracts that were agreed on or after 1 December 2021.
• signing new fixed price contracts
• on deemed/out of contract/variable tariffs
• on flexible purchase/similar contracts

It applies to England, Scotland and Wales. There is a similar scheme for Northern Ireland.

It depends when your fixed price contract was agreed:

• If it was agreed before 1 December 2021, you’ll continue to pay the prices you agreed when you entered into your contract. The Government takes the view you do not need support as you have not been exposed to the rises in wholesale prices.
• If your contract was agreed on or after 1 December 2021, the maximum discounts have been set at £302 per MWh for electricity and £107 per MWh for gas, if your eligible, we’ll automatically reduce your per unit energy costs by the relevant p/kWh for the term of the Scheme.

Under the EBDS discount, you’ll receive a maximum discount of £302 per MWh for electricity and £107 per MWh for gas on your energy costs.  The Government have published details of the discounts on their website, which can be found here.

Your bills may still increase or decrease from time to time as you’re on a tariff that changes.

The ERBS applies to energy usage from 1 October 2022 to 31 March 2023. If you’re eligible (see above), the discount was first applied to your November bill, which was backdated to cover October usage. The EBRS Scheme is ending on 31 March 2023 and is being replaced with the EBDS scheme which will apply to energy usage between 1 April 2023 and 31 March 2024.

The discounts are being applied to your monthly bills for energy usage between 1 October 2022 to 31 March 2023 for the EBRS and 1 April 2023 to 31 March 2024 for the EBDS discount. We’ll collect your Direct Debit payments as normal.  You don’t need to do anything, if you’re eligible, we’ll automatically apply the discount to your monthly bill.

If you’re experiencing financial difficulties or require further support paying your bills, we’re here to help. You can speak to one of our Collections experts by calling 0161 946 4446. We’re here Monday to Friday, 8am to 6pm. If you’d rather email us, please get in touch at info@switchingon.com.

Yes, absolutely!  It’s really important we get your monthly meter reads so we can see how much energy you’ve used. It’s really easy to give us a meter read. Simply log on to the Customer Zone, email us at info@switchingon.com or call us on 0161 946 4444.

There are 2 ways you can do this:

1. Give us a meter read between 27^thand 30^th of each month. We’ll use the meter read to bill you based on your actual usage.  You can do this on the Customer Zone, by emailing us at info@switchingon.com or by calling 0161 946 4444.
2. Have a smart meter installed. With a smart meter, you won’t need to send a meter read each month. We’ll get readings automatically and bill you based on your actual usage each month. It’s easy to arrange, simply give us a call on 0161 946 4444 and we’ll arrange to install on a convenient date.

No. The price cap only applies to domestic supplies, not business customers. We’ve shared the details of the support available to businesses above.

Your fixed-period contract end date is shown on your Unicom invoice under the relevant service section.  We’ll write to you 60 days before your contract is due to end to let you know what happens next.

Can’t find your most recent invoice? That’s no problem, you can download copies of your bills for the last 36 months, submit a meter read, set up or reset your Direct Debit, update your contact details and more. Simply visit the Customer Zone.

The Government has a range of ongoing schemes in place to support businesses with their energy costs.  More information can be found here.