Terms and Pricing

Important Notice:

We’re currently experiencing high call volumes into our technical team at the moment and your call may take much longer than normal to answer. We’re really sorry about this, but we are working hard to speak to you as soon as we can. We’ve put some troubleshooting tips in the help-section of our website which you may find useful. If you’re calling to make a payment, set up your Direct Debit or submit meter reads, you can do this on Customer Zone. If you still need to speak to us, we’ll be with you as soon as we can.

Important Notice

So we can continue to improve your online experience, Customer Zone will be unavailable between 7pm to 11pm on Thursday 15 April 2021, for scheduled maintenance. Thank you.

Coronavirus Update

If you’re a telecoms customer whose business has reopened and you need a call divert removing, no problem, simply click here and follow the on-screen instructions. You can also, pay a bill, reset your direct debit or report a fault with your telecom service, all online at switchingon.com/customerzone, at a time that’s convenient to you.

If you’re an electricity, gas or water customer whose business has reopened, don’t forget to take a meter reading now. This is so you only pay for what you’ve used. Here’s our helpful guide on how to read your meter. You can submit your meter read by logging into your exclusive Customer Zone portal or by emailing meter.read@switchingon.com. If you email us, please remember to include your account number and the date you took the meter reading.

There’s more help and advice available on our website to help you through these difficult times. We’ll update it as more information becomes available. Click here to visit our page.