Terms and Pricing
T&Cs include our compensation and refund policies.
Service Terms & Conditions:
Business Phone, Mobile, Broadband and Cloud Voice Service customers
For customers that signed up before 17 June 2022 click here
For customers that signed up on 17 June 2022 onwards click here for Business Phone, Broadband and Cloud Voice Services and here for Mobile Services
Business Electricity (SSE) customers click here
Business Electricity existing (Sinq) and gas customers click here
Scottish Business existing Water customers click here
English Business existing Water customers click here
Existing Website Development customers click here
Schedules
Broadband Service Schedule click here
Phone Service Schedule click here
Mobile Service Schedule click here
The low prices that you agreed to when joining Unicom are conditional upon payment by Direct Debit so you need an active Direct Debit Instruction to benefit from those savings.
Fuel Mix Disclosure
Click here to view our Fuel Mix Disclosure 2020/2021.
Early Termination Charges
Click here to download further information on our Early Termination Charges.
Service Level Agreements
Click here to download further information on our Service Level Agreements for fault repairs.
Pricing Schedule
Click here to see the Pricing Schedule
Business Phone, Broadband, Mobile and Cloud Voice Charges Schedule
This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.
Click here to see the Charges Schedule
Number Portability Compensation Scheme
Click here to download further information on our Number Portability Compensation Scheme.
Mobile Switching Guidance
Click here to view our Mobile switching guidance
Deemed Contract Rates
Gas & Electricity Deemed Contract Rates click here
Water Deemed Contract Rates click here