Terms and Pricing

T&Cs include our compensation and refund policies.

Service Terms & Conditions:

Business Phone, Mobile, Broadband and Cloud Voice Service customers

For customers that signed up before 17 June 2022  click here

For customers that signed up on 17 June 2022 onwards click here for Business Phone, Broadband and Cloud Voice Services and here for Mobile Services

 

Business Electricity (SSE) customers click here

Business Electricity existing (Sinq) and gas customers click here

Scottish Business existing Water customers click here

English Business existing Water customers  click here

Existing Website Development customers click here

Schedules

Broadband Service Schedule click here

Phone Service Schedule click here

Mobile Service Schedule click here

The low prices that you agreed to when joining Unicom are conditional upon payment by Direct Debit so you need an active Direct Debit Instruction to benefit from those savings.

Fuel Mix Disclosure

Click here to view our Fuel Mix Disclosure 2021/2022.

Early Termination Charges

Click here to download further information on our Early Termination Charges.

Service Level Agreements

Click here to download further information on our Service Level Agreements for fault repairs.

Pricing Schedule

Click here to see the Pricing Schedule

Business Phone, Broadband, Mobile and Cloud Voice Charges Schedule

This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.

Click here to see the Charges Schedule for existing customers

Click here to see the Charges Schedule for customers who agreed on or after 18 November 2022

Number Portability Compensation Scheme

Click here to download further information on our Number Portability Compensation Scheme.

Mobile Switching Guidance

Click here to view our Mobile switching guidance

Deemed Contract Rates

Gas & Electricity Deemed Contract Rates click here

Water Deemed Contract Rates click here