Online Billing Help

Online Billing

In today’s ever more environmentally conscious society, it is important to look at the way our businesses operate and contribute towards reducing their carbon footprint.

Unicom strives to reduce the resources used to send out customer invoices each month. We are actively asking all customers to do their part in protecting the environment by switching to online billing by signing up to Customer Zone. Using this free service you will be able to access 36 months of invoices in a fully itemised format and can download a PDF version if required.

E-billing Itemisation

A fully itemised paper invoice currently costs £6.00 per month. A fully itemised online invoice is free of charge. Not only do you save £6.00 per month, but you can also sort, filter and search your call information as well as gain access to a suite of account management tools. And of course, as well as making a monthly saving you will also help to reduce your carbon footprint.

Benefits of online billing

It provides regular and secure access to your bills. Your bills and all of the information on your account are available at the touch of a button. You can view bills online or download as a PDF file. Viewing bills online allows you a range of tools (such as sorting and filtering) to analyse your bill. You gain access to other benefits of the Customer Zone. Reduces paper handling for staff. You save £4.00 avoiding a paper invoice charge. You receive full itemisation free of charge. This would normally cost you £2.50 per month with paper invoicing. Coupled with the saving on the paper invoice charge you save £6.00 a month!

E-billing FAQs

Q: What is online billing and how does it work?

A: Online billing gives you access to your monthly Unicom invoices online and as a downloadable PDF file via Unicom Customer Zone, all you have to do is register.

Q: How much does online billing cost?

A: Nothing. Online billing is available free of charge to all Unicom customers.

Q: Will I be charged for full itemisation?

A: No, a benefit of online billing is having access to a fully itemised bill at no extra cost. Not only that but you will be able to search, sort and filter your bill allowing you to see the information you need regarding calls made.

Q: How do I register for online billing?

A: By simply accessing Customer Zone and clicking on the register tab. Once you have signed up you will not only have access to the last 36 months worth of invoices (where applicable) but you can also benefit from other Customer Zone tools, such as Total Recall and the online fault reporter.

Q: Do I have to change the way I pay my bill?

A: No. As long as your Direct Debit is set up your monthly invoice amount will be taken from your bank automatically.

Q: Is my account information secure?

A: Yes. The PDF copy of your bill will only be able to be accessed by you.