Our commitment to you

Customer service excellence

Providing the very best customer care and service is central to everything we do – and defines our approach to business.

With that in mind, our dedicated and UK-based team of customer service specialists are here to make sure you always receive a fast and efficient response.

Keeping things simple

We don’t use jargon or ‘business speak’ when we talk to customers. We prefer communication that is clear, accurate and easy to understand.

We do not store any personal or financial information in the cookies; they are designed only to collect information of an anonymous nature. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you, or read any material kept on your hard drive.

Unicom complaints – let’s put it right

Unicom is here to help – taking care of all your essential business services, leaving you free to get on with the important things in your business.

In the rare event that something does go wrong, we’ll move quickly to investigate and to put it right, keeping you in the loop at every stage.

Your feedback is really important to us too and we welcome ideas about how we can do things better.

How to contact us

If you do spot a problem or want to make a suggestion about the way we do things, get in touch.

Customer Zone – login at www.switchingon.com/customerzone

Email any complaint to info@switchingon.com

Or you can follow the Unicom complaints procedures here.