Complaints Procedure

Whilst we will always try and do everything we can to ensure that our customers are happy, unfortunately, problems can arise which means that sometimes this is not the case. In an effort to ensure that in these instances the issue is resolved quickly and to the satisfaction of our customers, we have put together the following complaints procedures:

What can you expect once you've registered your Unicom complaint?

In the first instance, our customer service team will make all reasonable endeavours to resolve any complaints raised. For the relevant contact details, please select your service above.

If they’re unable to bring your complaint to a satisfactory conclusion, the complaint can then be escalated as appropriate. This varies by product so please view our individual complaints procedures for full details.

What if I'm a Unicom Website Development customer?

If you are a Unicom Website Development customer and you have a complaint about website security or phishing, please click here to see our Website Development Complaints Procedure or email us at

Do you have a list of FAQs that might help me resolve my issue?

The Unicom Helpzone has a list of our most frequently asked questions and answers, as well as lots of extra information on how you can get the most out of your service.

Before submitting your complaint, it may be worth having a look to see if you can find the resolution to your problem. Product specific Helpzone pages can be accessed from the top navigation of any page on the Unicom website.

Unicom also comply with the Ofcom General Conditions. Switching is covered by General Condition C7 which can be found here and Mobile Sales & Marketing is covered by General Condition C8, a summary of which can be found here.