Mobile switching guidance

As a responsible provider, we take our regulatory obligations extremely seriously and in accordance with Ofcom’s General Condition C7.40 to C7.42 we have updated our Mobile Switching Process.  

As of 1st July 2019, customers can now request a PAC (Porting Authorisation Code), STAC (Service Termination Authorisation Code) and/or Switching Information free of charge for up to 25 mobile numbers by text message, phone or online.

What do these terms mean?

A PAC is used to transfer an existing mobile number from one provider to another, stopping the service with the current provider. 

A STAC is used to stop the service with the current provider, the existing mobile number is not transferred to the new provider. A new mobile number will be provided by the new provider. 

Switching Information consists of any early termination charges, any credit balance for prepaid services and a web-link to the existing provider’s Customer Zone login. 

How to switch to Unicom?

The good news is, it’s now even easier and quicker to switch to Unicom Mobile. Our team will give you the opportunity to give us your PAC or STAC when agreeing the contract.  

If you give us your PAC or STAC at the point of sale we will switch your service to Unicom within 1 working day of the SIM card being activated. 

If you do not have your PAC or STAC at the point of sale you can give it to us during your SIM activation or by calling 0161 946 4756. After the SIM card is activated we will switch your service within 1 working day of the PAC or STAC being given to us.  

If the process to switch your service to Unicom is delayed by us beyond 1 working day you will be entitled to compensation as set out in our Number Portability Compensation Scheme, which is available on our website. 

Looking to switch?

If you are thinking of leaving Unicom Mobile, we would love to speak to you first so please call the team on 0161 946 4443. If your mind is already made up, you have the following options.  

Text message – for 1 mobile number only

You can obtain a PAC, STAC or Switching information within 2 working days by texting ‘PAC’ to 65075, ‘STAC’ to 75075 or ‘INFO’ to 85075 from the number that you wish to switch. 

Phone

You can call us on 0161 946 4444. 

For 1 mobile number only, we will provide you with a PAC or STAC immediately, or within 2 hours by text message where this is not possible.  

If you want a PAC or STAC for 2 to 24 mobile numbers you will receive the codes within 2 hours by text. 

You can request your Switching Information for up to 24 mobile numbers, we will provide this by text message or online within 2 working days.

Online

Simply fill in the form below and we will send you a PAC, STAC or Switching Information within 2 working days.