Terms and Pricing

T&Cs include our compensation and refund policies.

Service Terms & Conditions:

Business Phone, Mobile, Broadband and Cloud Voice Service customers

Click here for Business Phone, Broadband and Cloud Voice Services and here for Mobile Services

Business Electricity (SSE) customers click here

Combined Energy click here

Scottish Business existing Water customers click here

English Business existing Water customers  click here

Existing Website Development customers click here


Broadband Service Schedule click here

Phone Service Schedule click here

Mobile Service Schedule click here

The low prices that you agreed to when joining Unicom are conditional upon payment by Direct Debit so you need an active Direct Debit Instruction to benefit from those savings.

Fuel Mix Disclosure

Click here to view our Fuel Mix Disclosure 2021/2022.

Early Termination Charges

Click here to download further information on our Early Termination Charges.

Service Level Agreements

Click here to download further information on our Service Level Agreements for fault repairs.

Pricing Schedule

Click here to see the Pricing Schedule

Business Phone, Broadband, Mobile and Digital Voice Charges Schedule

This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.

Click here to see the Charges Schedule.


Switching and Porting Compensation

Click here to see further information on our Switching and Porting Compensation.

Mobile Switching Guidance

Click here to view our Mobile switching guidance

Deemed Contract Rates

Click here to view our Deemed and Out of Contract Rates for Energy

Click here to view our Deemed Rates for Water