Complaints Procedure

At Unicom, we understand that things can sometimes go wrong and, in recognition of that, we have produced complaints procedures for the services we provide. If you have a complaint, please read the complaints procedure relevant to the product you hold with us and get in touch so we can put things right.

For further information on Unicom complaints, you can also visit http://unicom-complaints.com/.

What can you expect once you've registered your Unicom complaint?

In the first instance, our customer service team will make all reasonable endeavours to resolve any complaints raised. For the relevant contact details, please select your service above.

If they’re unable to bring your Unicom complaint to a satisfactory conclusion, the complaint can then be escalated as appropriate. This varies by product so please view our individual complaints procedures for full details.

What if I'm a Unicom Website Development customer?

If you are a Unicom Website Development customer and you have a complaint about website security or phishing, please email us at abuse@switchingon.com.

Do you have a list of FAQs that might help me resolve my issue?

The Unicom Helpzone has a list of our most frequently asked questions and answers, as well as lots of extra information on how you can get the most out of your service.

Before submitting your complaint, it may be worth having a look to see if you can find the resolution to your problem. Product specific Helpzone pages can be accessed from the top navigation of any page on the Unicom website.

Unicom complies with Ofcom’s General Conditions. Sales activity is covered by General Condition 22 which can be found here, and General Condition 23 which can be found here