Any customer complaints relating to our service should be made in the first instance to our customer service department, who will make all reasonable endeavours to resolve any complaints raised. Complaints can be raised by telephoning 0161 946 4444, emailing email@example.com or by writing to Customer Services, Unicom, Universal House, Longley Lane, Manchester, M22 4SY.
If you remain dissatisfied with the resolution offered by customer services, you can request that the complaint is escalated by telephoning 0161 946 4444 and asking for the escalation team, faxing 0161 946 4445, emailing firstname.lastname@example.org or by writing to The Escalation Team, Unicom, Universal House, Longley Lane, Manchester, M22 4SY.
Any unresolved complaint will be transferred to the compliance department, who will conduct a detailed investigation of the complaint and provide a formal written response to the customer within 28 days of the complaint being transferred to the compliance department. This process may include speaking to the customer to document the course of events that led to the complaint and request any documentary evidence from the customer or third parties, to assist the compliance department with their investigation. The compliance department can be contacted by telephoning 0161 946 4995, emailing email@example.com or by writing to The Compliance Department, Unicom, Universal House, Longley Lane, Manchester, M22 4SY.