Water Supplies in Scotland

Measures to support Business Water customers in Scotland

To help support businesses impacted by COVID-19, we have introduced two temporary relief schemes:

  1. The Prepayment Refund Scheme (the PRS) – if you have prepaid your water charges (e.g. you’ve paid 12 months in advance), you can ask us to refund prepayments for services we haven’t yet provided.
  2. The COVID Support Scheme (the CSS) – if your business has been adversely impacted by COVID-19, you can apply for a temporary deferral of the wholesale charges for your consumption of water/sewerage services and, if you don’t have a meter, are charged surface water drainage only or your meter is 25mm or less, a deferral of some of your fixed charges. If you don’t have a meter but have previously applied to have one, you can also apply to remove your volumetric charges. If you wish to apply for the COVID Support Scheme then please click here.