Broadband troubleshooting
1. Are you experiencing any problems with your telecoms services?
Yes- you may have a telecoms fault- click here for more information
No- please proceed to step 2.
2. What problem are you experiencing?
No connection – Follow this guide if you are experiencing a total loss of connection to your broadband supply
Intermittent connection – Follow this guide if you are experiencing an intermittent connection
Slow speed – Follow this guide if you slow broadband connection speeds
Unable to view web pages – Used this guide if are confident that you have established a connection but are still unable to access the internet
Email– If you are unable to send or receive email please follow our email help guide.