Our New Name

We’re excited to let you know that from 1 June 2024, we’re changing our name and will be known as Clear Business


We’ve put together some FAQ’s which we think you may find useful.  Simply look below to find out more.

Don’t worry, there’s no change to your services and you’ll continue to receive the same great customer support you’re used to. 

Name Change FAQ’s

Got any questions? We’ve got answers!

Why is Unicom changing its name?

Unicom has been part of the Clear Business group* for a while.   To keep things simple for customers across all essential services, everything is coming together under the Clear Business name.  You’ll continue to have access to telecoms, water, gas and electricity, payment services and business insurance* – less hassle for small business customers.  All our services in one place under one brand.

*The Clear Business group is TBO Services Limited (insurance), Verastar Limited (telecoms) and Inspire Payment Services Limited (payment services) which all trade as Clear Business, and Clear Business Water Limited (water), Sinq Power Limited (electricity) and Economy Gas Limited (gas).

What is changing?

From 1 June 2024, we’ll no longer use the name Unicom.  You will see our new name, Clear Business, across all your bills, letters, emails, and our website and social channels.  When you call us, our colleagues will use the name Clear Business when talking about your existing services and/or any queries you may have.

Will your contact details change?

Yes.  We’re making it easier for you to get in touch with us.  From 1st June you’ll be able to:

Message us on Live Chat.  Available Monday to Friday, 9.30am to 5pm

Call us on 0333 014 3131.  We’re here Monday to Friday, 8am to 6pm

Write to us at Clear Business, PO Box 156, Blyth, NE24 9GH

Will there be any changes to my terms and conditions?

No, your terms and conditions will stay the same apart from the update of our name to Clear Business.  Your terms and conditions can be viewed at clearbusiness.co.uk/terms-and-pricing.

Will my billing and Direct Debit collection dates change?

There will be no change to when you receive your bill, however it will be sent from Clear Business and will have a new look and feel.

Will my Direct Debit change?

From 1 June 2024, along with your new look and feel bill, your Direct Debit will be collected by Clear Business.  You won’t need to complete a new Direct Debit mandate – we’ll sort everything out for you – but you may get a change notification from your bank.

I use Customer Zone. Will my login details change?

There’s no change to the details you use to log into Customer Zone today.  If you’ve not used Customer Zone for a while, here’s a reminder of what you can do:

  • View and print your bills
  • Submit a meter read for your electricity, gas or water service
  • Update your contact details
  • Set up or reset your Direct Debit
  • Pay your bill
  • And more….

You’ll just need to go to Customer Zone on the Clear Business website from 1 June 2024 instead or click here