Terms and conditions:

Telecoms and Broadband

Spring ahead! Connected Plus bundle offer (300Mbps Full Fibre Broadband with Digital Voice / 75Mbps Fibre Broadband with Digital Voice)

Get our Connected Plus package with 300mbps Full Fibre broadband for just £31.99 a month, then £41.99 thereafter.  All prices stated are subject to price rises each year on 1 January by the Consumer Price Index rate of inflation published in October + 3.9%. Pricing based on a 36-month contract.

All prices exclude VAT which is charged at the applicable rate. 

Wi-Fi 6 router included –

£9.99 delivery charge applies. If you terminate your contract with Unicom and the Wi-Fi 6 router is not returned within 14 days of termination at your expense, in good condition and suitable packaging, you will be charged £50 plus VAT. Benefits quoted from here and is correct as of 12/10/2023.

Offer prices exclude any bundle extras or package extras, which come at an additional cost. 

Unlimited landline and mobile calls bundle – Subject to our acceptable use policy. Unlimited call and text bundles for UK and EU use only. Calls to 01, 02, 03, standard UK mobile numbers and voicemail use bundled minutes which are rounded up to the nearest minute. Calls to non-standard destinations charged at non-bundle price, please see our Charges Schedule 

Keep your existing number – If we are unable to process the porting of your existing number, then we’ll contact you to agree the next steps. 

Call bundles

Pricing and terms for each call bundle can be viewed on the Charges Schedule. Call bundles subject to availability based on your existing service. Fair use policy applies. Excludes line rental, seat rental and any other network services, which are charged in addition. Calls capped for the first hour of the call, after which calls are charged at the pence per minute rate detailed on the Charges Schedule. Excludes calls to Lyca mobiles, which are charged at FW7 (please refer to Charges Schedule). All Prices plus VAT charged at the applicable rate and are charged monthly in advance, unless stated otherwise. Minimum period of 1 month and non-refundable.

Unlimited Usage

Applies to our unlimited packages only. Unicom operates a fair usage policy for its Unlimited Broadband and Fibre. You will incur no additional charge or suspension of service as a consequence of exceeding any usage threshold. If your use of the service is adversely affecting the network (or any part of it) or other customers, then Unicom may moderately regulate your usage.

Line Assurance

Applies to all services on the line. Line Assurance can be cancelled at any time by calling us on 0161 946 4444. You must be able to provide access to the affected site at the time of the scheduled appointment and must complete any equipment checks we request prior to the appointment being made. Any engineer charges as a result of these conditions not being met will not be covered by Line Assurance. Cover is subject to our Acceptable Use Policy.

Join 40,000 businesses who have already switched.

Unicom is part of the Verastar Group to which over 40,000 businesses have switched their broadband.

Fibre broadband

Fibre broadband is subject to availability.

Full Fibre broadband speeds

The actual speed you will receive is subject to time of day, location, premises wiring and Wi-Fi connection.

Pricing and terms for each call bundle can be viewed on the Charges Schedule. Call bundles subject to availability based on your existing service. Fair use policy applies. Excludes line rental, seat rental and any other network services, which are charged in addition. Calls capped for the first hour of the call, after which calls are charged at the pence per minute rate detailed on the Charges Schedule. Excludes calls to Lyca mobiles, which are charged at FW7 (please refer to Charges Schedule). All Prices plus VAT charged at the applicable rate and are charged monthly in advance, unless stated otherwise. Minimum period of 1 month and non-refundable.

FTTC and ADSL download speeds/upload speeds

Based on 10% of our customers on the network achieving this speed or faster. Speed is subject to line distance from the exchange, or the principal connection point for fibre, to your premises and line quality. Speeds vary significantly by location. External factors e.g. internet congestion and premises wiring also affect speed. Fibre is subject to exchange availability.

Full Fibre fewer faults

According to the National Infrastructure Commission, Full Fibre has five times fewer faults than copper connections. Information from www.openreach.com/fibre-broadband/ .

Wi-Fi 6 router

£9.99 delivery charge applies. If you terminate your contract with Unicom and the Wi-Fi 6 router is not returned within 14 days of termination at your expense, in good condition and suitable packaging, you will be charged £50 plus VAT. Benefits quoted from here and is correct as of 12/10/2023.

Mobile

Unlimited calls and texts

Only applies to UK mobiles and UK numbers beginning 01, 02, 03.

Unlimited data

If we believe that your use of data is adversely affecting the network (or any part of it) or other customers, then we may impose network protection controls.

Plans and packages

SIM only plans do not include a handset.

O2 reliability

Network provided by O2. O2 won ‘Most Popular Mobile Network’ and ‘Best Network for Roaming’ at the Uswitch Telecoms Awards 2023.

Divert calls from your Unicom landline to your mobile

Feature charge and call charges may apply. Please see our Charges Schedule for more information

Latest handsets

Handsets shown available at the time of print. Handset range may vary depending on stock availability when you place your order. Colour shown may differ to colour provided. Other makes/models are available. 

Water

Guaranteed savings

Guaranteed savings on water and waste water services. For customers in Scotland, this is compared to the Business Water Default Maximum tariff as set by the Water Industry Commission for Scotland. For customers in England, this is compared to the incumbent provider’s default tariff.

55,000 have switched. 

Unicom’s licensed provider, Clear Business Water Ltd, is a wholly owned subsidiary of Verastar Ltd to which over 55,000 Scottish customers have switched since 2013.

Insurance

Feefo Awards

The Insurance Octopus has been awarded the Feefo Gold Trusted Service award in 2020 and the Feefo Platinum Trusted Service award in 2021 and 2022.