Direct Debit Guarantee
We’re updating our Direct Debit Guarantee.
Will this make any difference to me?
No, we’ll still send your bills on or around 10th of each month and collect your Direct Debit in accordance with the advance notice given on your bill. Your Direct Debit will still be collected on or around 24th of each month.
Your new Guarantee:
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay by Direct Debit.
If there are any changes to the amount, date or frequency of your Direct Debit Verastar Ltd t/a Unicom will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Verastar Ltd t/a Unicom to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by Verastar Ltd t/a Unicom or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Verastar Ltd t/a Unicom asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Direct Debit is the hassle free, convenient, cost effective way of paying your bills to Unicom.
Why pay by Direct Debit?
- Save up to £120 a year. By paying your bills by Direct Debit, you won’t incur the Non-Direct payment charge*, making it cost effective.
- It’s a hassle free, convenient way of paying monthly bills on time, so you reduce admin time and avoid late-payment charges*.
- You’re covered under the Direct Debit Guarantee, if there are any problems.
- We’ll let you know the amount that we’ll collect 3 days in advance of the due date giving you time to understand your bill.
If you need to update your Direct Debit, simply log on to switchingon.com/customerzone, click on ‘My Account’ and select Direct Debit from the dropdown menu.
*See our Pricing Schedule, which can be viewed at switchingon.com/terms-and-pricing.