Credit Approved

When is the next bill due?

We aim to get your bill sent out by the 10th working day of the month. If your credit is approved at beginning of the month, it will only appear on your bill the following month. This means that you’ll be able to see your credit on your next month’s bill regardless of when it is approved the month before.

How does my credit work?

When your credit gets approved, it will be added to your Unicom account. If you have an outstanding balance on your Unicom account, the credit will go towards the payment of any money owed on your account.

Where is the credit on my bill?

Your credit shows on your bill just like your other charges. However, when you receive a credit this is logged against the product that you’re receiving the credit for with a minus (-) against it. See below:

What if the amount credited is more than the outstanding balance on my account?

If your credit is more than your outstanding balance on the account, your Unicom account will remain in credit. The credit will be used to pay for future services until all of the credit is used.

What if I no longer have services with you?

Customers who no longer have live services with Unicom may still have a final payment to make and the credit will be used towards that payment. In case that all you have left on your account is your credit, you can contact our Customer Services team on 0161 946 4444 to request a BACS Refund.