Broadband Assurance

Cover when you need it most

It’s a fact of life that occasionally the modern technology we rely on may develop a fault. When your essential Telecoms and Broadband services are impacted, getting the problem fixed quickly becomes the priority. But this can result in a costly repair bill.

With Broadband Assurance from Unicom you’ll have peace of mind that your business will be covered for any unexpected engineer charges for only £4.411 per broadband supply, per month2. We’ll even give you the first two months free!3

How to get Broadband Assurance cover

Unless you’ve already opted out, Broadband Assurance will be activated on your account. If you experience a fault, simply give one of our customer service advisors a call and if we can’t fix your issue over the phone, we’ll arrange for an engineer to come out to your premises at no extra cost2. We’ll also keep you updated with the engineers’ progress until the work is completed and your service is fully restored.

I don’t want Broadband Assurance

That’s no problem. If you decide that Broadband Assurance is not for you, simply give us a call and we’ll cancel it for you. If you change your mind and want to add Broadband Assurance back onto your account(s) at a later date, you can do this at any time and it will take effect from the start of the following month.

The Legal Stuff

  1. Prices plus VAT where applicable.
  2. Charged monthly in advance, minimum period of one month and non-refundable. Charges and cover will begin from the start of the month following the request to add Broadband Assurance. Broadband Assurance can be cancelled at any time by calling us on 0161 946 4444. Charges will be incurred after initial 2-month free trial and are non-refundable. You must be able to provide access to the affected site at the time of the scheduled appointment and must complete any equipment checks we request prior to the appointment being made. Any engineer charges as a result of these conditions not being met will not be covered by Broadband Assurance. Cover is subject to our Acceptable Use Policy. Click here for more details.
  3. Prices listed will apply after the first two months.