Our Vision

The world of Telecoms and Utilities is constantly changing. To continue to evolve we must look ahead to understand the trends that will shape our business in the future, as well as continuing to listen to our customers. This will enable us to deliver a great customer experience.

“a rewarding place to work...
a rewarding place to be a customer...”


In order to achieve success we recognise that our best asset is our people – together we understand exactly what a small business wants from its chosen telecom and utilities provider; a low cost, high quality product with customer service advisers who are easily accessible and who want to help.

Our Values

One Solution

We offer business customers large discounts off all of their calls, lines, broadband and energy bills giving them one point of contact and the option of a single payment for all of their telecom and utility services.
One Provider. One Bill. One Solution.

Customer Focused

Our people are friendly, welcoming and totally focussed on serving our customers. We don’t have any premium rate 0845 or 0870 numbers, recorded messages or automated menus.

Quality

Quality is reflected in everything that we do and especially in the service that we provide. We’ve set ourselves high standards to reflect our commitment to build a business we can be proud of.

 

Efficiency

As a high energy, lean and fast moving organisation, we aim always to provide customers with a swift and efficient response to any queries.  We never take anything for granted. 

Added Value

We constantly look to implement new and innovative processes to help our customers and provide extra added value.  Our Customer Zone is an online account management tool that allows customers to view invoices online, use the call analysis suite of tools and test phone lines for faults. What’s more – it’s completely free!

Why We're Trusted

Over 100,000 UK small businesses have chosen us to provide their business telecoms and energy services.

Our Operations Division has gained the following accreditations:

  Customer First   Investors in People