Incorporated in 1998, Unicom has helped over 600,000 businesses to save a total of £1.1 billion off their gas, electricity and telephone bills.
Unicom provides over 100,000 businesses with the following services:
- Business Phone - Fixed Line Rental & Calls
- Telephone Systems
- Freephone and Local Rate 08 Numbers
- Business Broadband
- Business Mobile
- Business Gas
- Business Electricity
Since 1998 Unicom has focused on providing the highest possible levels of service to its customers. In order to achieve this, Unicom has developed its Manchester head office to accommodate up to 500 customer service and support personnel.
Unicom has now been officially recognised as the UK's fastest growing telecom company. In both 2006 and 2007 Unicom appeared in the Sunday Times Profit Track 100 as one of the UK's 100 fastest growing companies by profit. Unicom also appeared in the 2007 Sunday Times Virgin Fast Track 100, and both the 2007 and 2008 Sunday Times Tech Track 100, as one of the UK's 100 fastest growing companies by turnover.
In October 2008, following a six month preparation and assessment period, Unicom was awarded British Standard ISO 9001:2001 certification. In October 2009 Unicom was reassessed against an updated standard and has been awarded the ISO 9001:2008 certification. Unicom was further assessed against this standard in 2010, 2011, and 2012. This certification has only been achieved by about 5% of UK businesses, is supported by the Government and is recognised world wide. We have always been proud of the service that we offer to our customers and the way that we conduct our business.
In October 2009 Unicom was also recognised as meeting the Investors in People standard by the Investors in People Recognition Panel. Unicom was again assessed successfully against this standard in September 2012. This accreditation is an internationally respected and recognised mark of best practice in the training, developing and deployment of staff.
Unicom was initially recognised as meeting the Customer Service Excellence standard in October 2009, and was further successfully assessed in 2010, 2011, and 2012. The Customer Service Excellence standard is a Government standard only awarded to companies that test in great depth the areas research has shown are a priority for customers, focusing in particular on delivery, timeliness, information, professionalism and staff attitude. Unicom was the first telecommunication company to achieve this award.
In September 2009 Unicom was evaluated against the Customer First standard and was found to have met all required criteria within the standard. Unicom was again successfully assessed to the standard in 2011. Customer First is a national standard for customer service and is only awarded to companies who can demonstrate successful customer relationships, keen market awareness and the ability to recruit and develop the best staff for the job.
All of these awards are confirmed by external experts who are used to judging standards on a daily basis in a wide variety of trades and industries.
These prestigious awards have confirmed Unicom’s position as the UK’s fastest growing independent telecoms company.
Today, Unicom has over 100,000 satisfied business customers, who all enjoy our unparalleled service levels and fantastic discounted rates for lines, calls and broadband.
Local Community Support
Unicom is keen to support community groups and organisations that improve the quality of life for residents close to its regional offices.
Unicom has therefore launched the Unicom Community Support Scheme to grant financial awards to applicants it believes will truly benefit and that truly make an impact in the local community. For more information on the scheme and how to apply click here.