- No 0870, 0844 or 0845 numbers
Other communication providers use expensive premium rate numbers for their incoming customer service calls. All of our incoming calls are charged at the price of a normal call, rather than the higher National Rate 0870 or higher Local Rate 0845. Companies that have these numbers make money from each call that they receive. Unicom believes that it is the customer's right to receive efficient and economical service whenever they need it.
- No automated menus or messages
Most customers find automated menus extremely frustrating and that is why Unicom does not use any automated menus or recorded messages. Each incoming call is answered by a real person.
- Letters replied to in 3 days
All letters should be replied to in less than 3 working days, from the date of receipt. Our correspondence team achieves a success level of over 95% and all customers can expect a prompt reply to any letter that they send to us. View details of Unicom Service Levels.
Unfortunately telecommunication fraud exists and is a risk that customers should consider and be aware of.
Unicom, as a telecommunication provider, has no control over, and consequently cannot be held responsible for a customer’s PABX/Switch configuration, voicemail security or any other additional features of service apart from where it is contractually responsible for the management of these services. It is the customer’s responsibility to ensure that this equipment is in good working order.
As per Unicom’s contractual terms and conditions, the customer remains liable for all charges incurred from call traffic passed over the nominated UK network. Customers should be reminded that it is their responsibility to ensure with their equipment provider that all possible actions to prevent fraudulent use have been taken.
Unicom does not provide a fraud monitoring service but will provide support where practical where the customer may have experienced fraudulent activity.
Methods of fraudulent activity are multiple and varied, as such Unicom cannot guarantee that any potential fraud is immediately detected.
Unicom will offer advice and support but no liability can be accepted by Unicom for any loss, monetarily or in relation to service delivery experienced by the customer through fraudulent activity.