Unicom Response to Ofcom Compliance Ruling
We pride ourselves on our level of service to our small business customers. We have been constructively engaged with Ofcom on a number of points and we are pleased that there were no adverse findings relating to three of the four areas listed in the original investigation notice. We are disappointed, however, that Ofcom reached its conclusion on the one remaining area. Recognising that we fell short of expectations for a limited number of landline customers between 1 March 2013 and 8 July 2014, steps have already been taken to ensure that this does not happen again.
We are proud to be a competitive alternative to BT for small business customers, and apologise to those who, in this case, have not received the high level of service they should expect.
If you signed up for landline services between 1 March 2013 and 8 July 2014 and believe you have been impacted please click here.
More information about the Ofcom ruling can be found here