Energy Supplier Guaranteed Standards 2015/2016
We believe in the importance of good customer service. If we arrange an appointment with you in relation to your gas and/or electricity supply and fail to keep this appointment without letting you know in advance, we’ll credit your account with £30.00 within 10 working days of the missed appointment to offset against your invoice. If, for any reason, we don’t credit your account within this timescale, we’ll credit your account with a further £30.00.
If you have any further queries, please speak to our Customer Services Department who will be happy to assist you.