News Archive

Unicom Continues to Reduce Manchesters Long Term Unemployment Recruiting Through Back 2 Work Complete Training

Small business telecoms and utilities firm, Unicom, continues to recruit through the government run organisation, Back 2 Work Complete Training, reducing Manchester’s long term unemployment. To read the full story click here.

Thursday 20th March 2014 - £500 Donated to Fenham Association of Residents

Unicom has recently re-launched its Community Support Scheme in Newcastle and after a great response has picked three worthy charities to award the funding to. The first was Fenham Association of Residents (FAR).

To read the full story click here.

Monday 27 January 2014 – New Year, New Business Mobile Handsets

Unicom has announced the arrival of two new handsets, the Samsung Galaxy Ace and Galaxy Ace 3. The new handsets are available to existing Unicom customers signing up for a new mobile agreement.

Check out Unicom's full handset range by clicking here.

Friday 13th December 2013 - Christmas Comes Early for Three Sheffield Charities

Christmas has arrived early for three Sheffield based community charities as they are each awarded £500 worth of much needed funding from small business telecoms and utilities provider, Unicom.

Click here to read more.

Wednesday, 20th November 2013 - Unicom Raise a Total of £3,418.00 for Children in Need

Through a week of fun filled fund raising events Unicom has helped Children in Need raise a record breaking £31million. Click here to read more.

Friday, 15th November 2013 - Unicom Continues to Celebrate with Apprenticeship Achievements

Unicom employees celebrated completing apprenticeship qualifications at Damar Training’s annual awards evening, held at Stockport’s Masonic Hall. Click here to read more.

Friday, 25th October 2013 - Unicom Puts It's Customers First

Unicom, who specialise in providing discounted telecoms and utility services to over 100,000 small businesses, has received confirmation that it has achieved Putting the Customer First®, the UK’s national standard for customer service.

To find out more read our press release here.

 

Tuesday, 15th October 2013 - Unicom Recruit through Back2Work Complete Training to Decrease Long Term Unemployement

The UK’s leading small business telecoms and utilities supplier, Unicom, are working with government funded organisation, Back 2 Work Complete Training, to get the long term unemployed back in to sustainable employment. Click here to read more.

Monday, 16th September 2013 - Unicom celebrates the 7th year of its Graduate Management Programme

Unicom have celebrated another successful year of its Graduate Management Programme as four graduates complete the scheme and undertake their permanent job roles. To read to full article click here.

3rd August 2013 - Unicom celebrates maintaining Carbon Trust Standard

Following further independent assessment Unicom have received confirmation that they have maintained the Carbon Trust Standard. This award is a mark of excellence which has been accredited to the company due to its continued efforts to measure, manage and most importantly, reduce carbon emissions.

To read the full story click here.

Monday, 15th July 2013 - New Business Mobile Handsets Now Available

Unicom are delighted to announce the arrival of four new mobile handsets to add to our range, available to existing Unicom business customers signing up for a new mobile agreement.

Click here to read the full story.

Monday, 15th July 2013 - Unicom staff raise £5779.00 for Cancer Research

Ladies at Unicom joined together in support of Cancer Research at the Race for Life event held at Tatton Park on Saturday 29th June. The grand total donated is just over an impressive £5000!

To read the full story, click here.

Monday, 26th June 2013 - Unicom enter electricity market, creating 40 jobs

Manchester based Unicom has announced it is entering into the business electricity supply market via a co-branded agreement with SSE. Originally formed in 1998, Unicom specialised in selling gas and electricity on behalf of two large Business to Business suppliers, however in 2004 moved out of the utility broker business to focus on building its telecommunications customer base. The decision to move back into the utilities market continues Unicom’s diversification into markets outside of telecommunications.

Unicom will initially target its existing customer base before looking to offer both gas and electricity to new customers. They have expanded their Utilities team from 6 to 40 creating new employment opportunities at a new office based in central Manchester.

To read the full story click here.

Wednesday 29 May 2013 – Unicom Donates £500 to Rosehill Community Farm & Garden

Unicom has donated £500 through its Community Support Scheme to the Rosehill Community Farm and Garden, helping to support them in regenerating a disused allotment site and wasteland.

To read the full story click here.

Thursday, 7th February 2013 - Unicom makes the call for Red Nose Day 2013

Unicom, the Manchester based telecoms company, today announced it has been selected as an official call centre for this year’s Red Nose Day for Comic Relief.

To oread the full story click here.

 

Wednesday, 5th December 2012 - Unicom staff donate toys to local charity appeal

Following on from last month’s successful Children in Need related fundraising activities, generous Unicom staff have once again dug deep to support a worthy cause, local charity Wood Street Mission.

To read the full story click here.

Monday 3rd December 2012 - Unicom donate £500 to Rosehill Community Farm and Garden

The Unicom Community Support Scheme has donated £500 to the Rosehill Community Farm and Garden project.

Click here to read the full story.

Thursday, 22nd November 2012 - Unicom donates £1357.94 to Children in Need

Staff at Unicom have helped to raise a huge £1357.94 for Children in need following a week of fundraising events.

To read the full story, click here.

Tuesday, 6th November 2012 Nicola Smith appointed Senior Commercial Manager

Nicola Smith has been appointed to the newly created position of Senior Commercial Manager to review the products and services on offer to Unicom’s business customers.

To read the full story click here.

Monday, 8th October 2012 - Unicom retains quality awards

Unicom has once again been awarded the internationally recognised quality management standard ISO 9001:2008, the Customer Service Excellence standard and the Investors in People standard.

To read the full article, click here.

Monday, 6th August 2012 - Unicom acquires Economy Gas

Unicom has announced the recent acquisition of independent gas supplier Economy Gas for an undisclosed fee. The deal marks the first significant shift away from the telecommunication sector into other utility services.

To read the full story click here.

Economy Gas Logo

Friday, 20th July 2012 - Unicom graduates raise money for The Christie Charity

Unicom graduate managers Chris Bardwell-Doughty and Ryan Davies have raised a total of £912.00 for The Christie Charity as part of the annual graduate fundraising challenge.

To read the full story click here.

 

Monday, 18th June 2012 - New HTC One range now available to Unicom mobile customers

Unicom are delighted to announce the arrival of the new HTC One range of mobile phones, available to existing Unicom customers signing up for a new mobile agreement.

Renowned for their style and easy to use interface, the new HTC One range offers the most up to date Android operating system in a luxury finish.

The HTC One V features a unique curved-chin design, 4GB of storage and a 5 megapixel camera. The HTC One S is HTC’s thinnest phone yet, has a duel core processor, 16GB of storage and an 8 megapixel camera. The HTC One X is the new flagship super phone, boasting a quad core processor, 32GB of storage and an 8 megapixel camera.

As a special offer HTC are also include 25GB of Dropbox storage space free for two years with all of the phones in the One range.

For more information on the HTC One service please visit our mobile section at www.switchingon.com/telecoms/business-mobile. Alternatively if you are interested in becoming a mobile customer you can call us now on 0161 946 4664.

Monday, 23rd April 2012 - Unicom donates £7000 to NSPCC

Unicom has continued to support the NSPCC and the important work they carry out to prevent cruelty to children by donating £7000 to the charity.

“We are delighted to be able to make our largest donation to date of £7000. This money will help ensure the NSPCC can continue with the fantastic work carried out by this worthwhile charity” explains Chris Earle, CEO, Unicom.

“As a business we are asking customers to switch away from paper invoices, changing to online invoices instead. In making this change customers help us reduce our environmental impact and Unicom make a saving from no longer printing and posting invoices. As a father myself, I am pleased to be able to use the money we have saved to support such a fantastic charity that helps vulnerable children. This is the third donation we have now made to the NSPCC and I hope to continue supporting them in the future.”

For further information regarding the NSPCC please visit: www.nspcc.org.uk/.

If you are an existing Unicom customer that would like to take advantage of Customer Zone, free of charge, please visit the Customer Zone webpage.

If you would like to apply for charitable funding from Unicom please view our Community Support Scheme webpage.


Friday, 21st April 2012 - 4000 Unicom Customers Benefit from Online Account Management

Unicom is today celebrating the 4000th customer taking advantage of its online Customer Zone. Introduced in July 2011 the Customer Zone initially provided users with useful guides and information. Since launch it has had a number of innovative features added including:

  • Ability to view fully itemised invoices online for the past 12 months
  • Access the free call analysis service Total Recall
  • Ability to carry out telephone line checks, report faults online and divert calls to a number of the customer choice until the fault is resolved
  • Request call backs
  • Inform Unicom about a move of premises
  • View information regarding current service(s) with Unicom
  • View information and offers for services not currently supplied

“Having launched less than a year ago the take up and response has been fantastic. We have added a number of additional features in the last 12 months and we have many more features are planned for introduction in the next 12 months. Not only does online account access benefit our customers by giving them greater control, it also reduces our costs in terms of postage and packaging and we are about to donate those savings to the NSPCC.” said Mark Draper, Development Manager, Unicom.

If you are an existing Unicom customer that would like to take advantage of Customer Zone, free of charge, please visit www.switchingon.com/customerzone.


Monday, 16th April 2012 - Unicom donates £5000 to charity following desert race sponsorship

Unicom has donated £2500 to the East Cheshire Hospice, and £2500 to Help for Heroes.

The money was donated following an application for sponsorship for the 27th Marathon Des Sables, a gruelling 150 mile race crossing the Merzouga Dunes.

On completing the race Unicom were told: “The 27th Marathon Des Sables was a test unlike any other that I have experienced. It takes you physically and mentally to places, which unless you are prepared, will be intolerable. The weather conditions, the terrain, the weight on your back, the rationing, tents collapsing etc, all conspire over time, to wear you down. We experienced 51 degree heat, freezing nights, sandstorms, rain, hail and that was in one day!”

Chris Earle, CEO, commented: “The sponsorship request was different to any application we’ve ever had before. Putting yourself through such a physical and mental trial in the name of charity is a hugely heroic thing to do. In an email to Unicom complaints of the race were listed as long exposure to the sun, dehydration and painful blisters. The money itself is being donated to two fantastic causes, the work that both organisations do makes a difference to people lives.”

The donation to East Cheshire Hospice will support the special care they provide for adults suffering from life-limiting illnesses for which there is are cures. The donation to Help the Heroes will support injured servicemen and women returning from war.

For further information regarding East Cheshire Hospice please visit: www.eastcheshirehospice.org.uk/.

For further information regarding Help for Heroes please visit: www.helpforheroes.org.uk/

If you would like to apply for charitable funding from Unicom please view our Community Support Scheme page.


Monday, 9th April 2012 - Customer Satisfaction Survey Results

For the fifth year in a row Unicom has received confirmation of its outstanding customer service after having received its annual customer service survey results. Of over 300 small business customers surveyed, 83.4% said that the call answering time was good or very good; 83.1% rated Unicom’s staff friendliness as good or very good. 86.5% of customers were satisfied or very satisfied with the accuracy of their invoice and 81.1% rated the clarity and ease of understanding of correspondence as good or very good.

Chris Earle, CEO, said: “We pride ourselves on offering UK businesses the customer service they deserve. We have no automated messages or menus and when a customer contacts us their call is answered in less than 6 seconds by a UK based advisor.”

Peter White, Head of Customer Services, said "It is integral to our business that when dealing with customers we always get things right first time in the most efficient manner possible. Confirmation of our customers’ high levels of satisfaction is something that all our staff can be proud of."

In recognition of its commitment to providing the very highest levels of customer service and staff development Unicom has been independently awarded the Customer Service Excellence, Customer First and Investors in People standards. Unicom has also been awarded the ISO 9001:2008 and Carbon Trust Standard. Visit our Company Awards section for further details about each of these awards.


Tuesday, 27th March 2012 - Unicom donates £3000 to The Brainwave Centre

Unicom has donated £3000 to the Brainwave Centre, helping to support the important work they carry out with families to deliver individual therapy and exercise programmes that help children with disabilities and developmental delay to achieve their potential.

“After hearing about the work that Brainwave does, and seeing how valuable it is to the children they help, we wanted to do our bit for them too. As a business we have made monetary savings by becoming more efficient internally, prompting our donation to the Brainwave Centre.” explains Chris Earle, CEO, Unicom.

For further information regarding The Brainwave Centre please visit: www.brainwave.org.uk/.

If you would like to apply for charitable funding from Unicom please view our Community Support Scheme page.


Monday, 12th March 2012 - Huawei Blaze available to new Unicom mobile customers

Unicom are delighted to announce the arrival of the Huawei Blaze to mobile handset range.

Dubbed “the phone that’s setting the mobile market on fire!” the Blaze is available through Unicom for a fantastic price of only £12.35 per month! As well as this sleek handset customers benefit from knowing that calls made from their mobile are charged at the same great price as their Unicom landline.

The Huawei Blaze is a great looking phone, packed into a streamlined aluminium body with rubberised back and 3D effect added to the standard Android operating display. Not only does it have a 3.2MP rear facing camera, support front facing camera for video calling, 256MB of ram and 512MB of flash memory plus an extended memory of up to 32GB on a micro SD; but it is also based on Android Gingerbread, the renowned Google Operating System.

The Blaze comes packed with Gmail, YouTube, Google Maps, Calendar, News & Weather, as well as access to all the major social media apps including Facebook, Flickr, and Twitter. And being an Android phone you also have access to the Android Market – Google Play, where you have more than 450,000 apps available to download.

For more information on the Huawei Blaze please visit the mobile section of our website by clicking here. Alternative if you are interested in becoming a mobile customer you can call us now on 0161 946 4664.


Monday, 6th February 2012 - Unicom customers to get increased broadband speed of up to 24Mb – Free of charge!

Unicom have announced that during 2012 existing broadband customers will be migrated to ADSL2+ and many will benefit from a speed upgrade totally free of charge.

At present Unicom customers are on an up to 8Mb ADSL service. The upgraded ADSL2+ service will noticeably increase many customers’ broadband speeds, and although it is unlikely customers will receive the maximum theoretical speed of 24Mb, they will be provided with the fastest speed available.

Existing customers benefitting from the upgrade are being notified over the coming weeks via letter.

If you would like to gain further information about Unicom’s broadband product or if you are interested in joining Unicom broadband, please call us on 0161 946 4646 or visit our broadband section of our website at www.switchingon.com/broadband.


Tuesday, 3rd January 2012 - Unicom adds new features to Customer Zone

Starting 2012 as they mean to go on, Unicom has announced a range of new services available to existing customers via the online Customer Zone. Customers can log into their account to view information about their services, run tests on lines and can log faults if a problem is found; even arranging their own engineer visits.

Commenting on the update, Mark Draper, Development Manager, said: "We are pleased to be starting 2012 with the addition of new features to Customer Zone. These updates provide customers with more control over their account. Customers already enjoy access to invoices online and are making good use of Total Recall Call Reports, a feature that provides access to a wide range of powerful reports regarding telephone line usage."

"We have a number of projects currently under development that will add new services and features to our portfolio. The update to the Customer Zone is just the start of what promises to be an exciting year for Unicom." concluded Draper.

To benefit from these features register now.


Friday, 16th December 2011 - Unicom celebrates another outstanding year

This weekend Unicom will hold its annual Christmas party where staff will celebrate another hugely successful year.

Chris Earle, CEO, explains: "2011 has been a year of change, of growth and of planning for the future. We were very pleased with our financial results, we increased turnover by 11.5% to £56.3 million and increased underlying operating profit to £16.5 million. We have introduced a number of new products and services throughout the year and have some very exciting plans for 2012. New products will be introduced and existing services will be enhanced to provide customers with the best possible experience."

"None of this would be possible without our staff and this weekend is a celebration of the contribution they have made to the continuing success of Unicom. They have performed exceptionally well this year, as reflected in the recent reconfirmation of the Customer First, Customer Service Excellence and ISO9001 standards." concluded Earle.


Monday, 21st November 2011 - Unicom retain ISO 9001:2008 Standard

For the fourth year in a row Unicom has had its compliance to the internationally recognised quality management standard, ISO 9001:2008 confirmed by an external expert.

While the Customer First and Customer Service Excellence awards relate to the customer facing aspects of the business, the ISO:9001 focuses on quality management and the working processes.

The successful outcome of the independent audit and evaluation confirms Unicom’s processes meet the highly demanding requisites of the ISO 9001 standard and illustrates the high level of working practices within the business.

Mark Draper, Development Manager, said "Our continued recognition of compliance to the ISO:9001 standard highlights our determination as a company to ensure customers receive a service which is second to none. It is integral to our business that when dealing with customers we always get things right first time in the most efficient manner possible. Achieving the standard for the fourth year running is a credit to all our members of staff and the robust systems they have developed."


Monday, 7th November 2011 - Unicom retain Customer Service Excellence Standard

Following successful re-accreditation to the Customer First standard, Unicom has further reason to celebrate as it receives confirmation that for the second year running it has been awarded the Customer Service Excellence standard.

Unicom's commitment to providing customers with high quality services has been highlighted through conformance to the highly rigorous and demanding standards required to achieve the standard.

Customer Service Excellence, originally the Government Charter Mark, was developed as a tool for public services to ensure customers were at the heart of public service provision. Now it is a recognised benchmark for private and public sector alike.

Peter White, Head of Customer Services, said "Once again, our credentials as a highly customer focused company have been confirmed and rewarded through the accreditation to such a prestigious quality standard. All members of staff should be proud of this achievement."


Monday, 24th October 2011 - Unicom retain Customer First Standard

Unicom has successfully maintained accreditation to the Customer First Standard after an independent inspection of working practices and procedures.

To remain certified Unicom demonstrated it meets the nationally recognised standard by adhering to all 30 stringent criteria statements, focusing on Unicom’s relationship with customers, its market awareness and its ability to recruit and develop the best staff for the job.

"This is the second time we have achieved full compliance to the Customer First standard, outlining our continued commitment to a first class service and demonstrating that we have maintained our high standards throughout the 2 year period since our last assessment." said Peter White, Head of Customer Service.

Chris Earle, CEO, commented “Keeping focused on what customers value most about our service is imperative to us as a business. We aim to offer the best possible service available to them, and having this confirmed by an external assessor emphasises our dedication to providing a robust service along with excellent customer support. It is something that all our staff can be proud of."


Monday, 22nd August 2011 - The results are in: Unicom rated as 'Very Good' by customers

Unicom has once again has received overwhelmingly positive results following a customer satisfaction survey.

Over 250 small business customers were contacted and asked a range of questions to assess how well Unicom was doing. A massive 98% of customers rated call answering time, the quality of Unicom's customer service, the friendliness of staff and the accuracy of invoices, as 'Good' or 'Very Good'. 97% rated the clarity and ease of understanding of correspondence as 'Good' or 'Very Good'.

Chris Earle, CEO of Unicom, said: "I am very pleased to see customer satisfaction continues to remain at such a high level. We’ve worked hard to tailor our services to UK businesses, providing the customer service they deserve. We have no automated messages or menus and when a customer contacts us their call is answered in less than 6 seconds by a UK based advisor."

"We continue to invest heavily in our staff, via both our in house training team and external nationally recognised qualifications. Such training has proved invaluable as we continue to expand and introduce new products such as mobile phones and telephone systems."

 In recognition of its commitment to providing the very highest levels of customer service and staff development Unicom has been independently awarded the Customer Service Excellence, Customer First and Investors in People standards. Unicom has also been awarded the ISO 9001:2008 and Carbon Trust Standard. Visit our Company Awards section for further details about each of these awards.


Monday, 11th July 2011 - Unicom Launch Total Recall

The Customer Zone section of Unicom’s website, which provides useful guides and information, now provides customers with access to detailed information regarding their account and telephone line usage.

At the heart of the redesign is Total Recall, a new, free to use, telephone statistics services. Registering for the service gives customers access to a wide range of powerful reports regarding telephone line usage, allowing them to better manage their telephone resources and their business.

Explaining the benefits for customers, Mark Draper, Development Manager, said: "Imagine a taxi firm which gets loads of calls during peak hours. They know they’re getting a lot of business, but they don’t know what business they’re missing out on. Total Recall allows customers to check how many calls have been missed due to the line being engaged. Each missed call is lost business for a taxi service. Business owners can also see the telephone number of missed or engaged calls, allowing them to proactively call back potential customers."

"Another function allows customers to measure how quickly the business answers calls, in a similar manner to Unicom checking we answers calls in less than six seconds, checking staff are answering the phone quickly and providing a high quality service to their customers."

"These are just a handful of the features available. We have also added the ability for customers to view their last 12 months’ invoices in an interactive format, allowing them to sort and search for the information they require."

"We believe that the service is substantially better than any similar service that our customers could get from our competitors – and it’s free!" concluded Draper.

Total Recall is the first stage of a major website upgrade that will give customers powerful account management features. To benefit from these features register now.


Monday, 13th June 2011 - Unicom Launch FeatureX Telephone Systems

Unicom has today unveiled its latest product: FeatureX telephone systems. Designed specifically with small business customers in mind, FeatureX telephone systems provide a low cost, feature-packed, alternative to BT FeatureLine and large telephone systems typically found in corporate environments.

"After consulting with both existing and potential customers it became clear there was a need for a small telephone system solution. Our consultation revealed that many BT FeatureLine customers have never had an alternative to them which offers the same functionality of FeatureLines but at a reasonable price. Our existing customers indicated an interest in telephone system functionality without having to pay thousands of pounds for a top of the range corporate system. FeatureX is the solution to both these issues." said Chris Earle, CEO of Unicom.

"We add around 20 million calls and something like 40 million minutes of talk time every month," said Chris Earle, Unicom's Operations Director.

The FeatureX telephone system is available to new and existing customers. For further information please visit our telephone system information page.


Friday, 15th April 2011 - Unicom achieves Carbon Trust Standard

Following independent assessment, Unicom has been awarded the Carbon Trust Standard for its commitment to carbon reduction. Based on a rigorous, independent assessment, the Carbon Trust Standard certifies that organisations have measured, managed and reduced their carbon emissions across their operations, and are committed to reducing them further year-on-year.

Out of the 1.5 million UK businesses Unicom has joined an elite number of just over 500 organisations who have not only met the stringent criteria required to attain certification but have committed to carbon reduction.

“Unicom has pushed to minimise its carbon footprint. Since the introduction of email billing 44% of our customer base have chosen not to receive paper bills, saving 132,000 sheets of paper a month or 1.6 million sheets per annum. That’s enough to stretch from London to Newcastle. This equates to saving nearly 200 trees per year!” said Chris Earle, Operations Director, Unicom.


Tuesday, 29th March 2011 - Unicom Fife office opens for business

Unicom has opened a new office in Kirkcaldy, Fife, as part of their 2011 development plan.

The new office will be responsible for expanding the telecom customer base and Unicom aims to create at least 30 more jobs at the new office over the next 12 months.

“Unicom has weathered the troubled economic climate exceptionally well, posting record sales and profits in 2010. This success has allowed us to invest in further company development and the new Kirkcaldy office marks the start of a number of planned initiatives for 2011.” said Chris Earle, Operations Director, Unicom.

For further information please see our recruitment section.


Wednesday, 3rd November 2010 - Unicom celebrations continue as awards maintained

After recently reporting a 13% increase in sales and a 14% rise in pre-tax profits, Unicom has further reasons to celebrate as it receives confirmation that both its ISO9001:2008 and Customer Service Excellence accreditation have been maintained.

ISO 9001:2008 relates to quality management systems and is so rigorous it has only been achieved by around 5% of UK businesses. Customer Service Excellence was developed as a tool for public services to ensure customers were at the heart of public service provision. Last year Unicom was named the first utility company in the UK to achieve Customer Service Excellence status.

As part of Unicom’s continued commitment to delivering high quality services to the UK business market it has been independently audited to ensure it continues to meet the demanding standards set out by both accreditations.

Operations Director Chris Earle said “Although we have had an extremely busy year launching our new mobile phone product we have not lost sight of what makes Unicom so attractive to UK businesses: providing the best possible customer service available in the UK. When customers call us they speak to a real UK based individual in less than 6 seconds and all new staff receive comprehensive training from their first day with Unicom.”


Monday, 18th October 2010 - Unicom files record sales and profits

Unicom has today filed accounts showing a 13% increase in sales and a 14% rise in pre-tax profits to the end of April 2010, its eleventh trading year. The turnover increased from £44.5 million in 2009 to £50.5 million in 2010, with pre-tax profits up from £11.2 million to £12.8 million.

“2009/10 has been another excellent year of trading and forecasts for 2010/11 are equally positive – we’re expecting turnover to reach £55 million and profits are projected to rise to more than £15 million,” said Chris Earle, Unicom’s Operations Director.


Monday, 13th September 2010 - Unicom receives big thumbs up from customers

As part of it’s commitment to delivering exceptional customer service, Manchester based business telecommunications provider Unicom has received overwhelmingly positive results following a customer satisfaction survey.

Over 150 customers out of Unicom’s 90,000 small business customers were contacted and asked a range of questions to assess how well Unicom was doing. 94% of customers said that the call answering time was good or very good; 91% were satisfied or very satisfied with the quality of Unicom’s customer service and a massive 97% said Unicom’s staff are friendly or very friendly. 94% of customers were satisfied or very satisfied with the accuracy of their invoice and 96% rated the clarity and ease of understanding of correspondence as good or very good.

Operations Director Chris Earle said: “We have built our business on offering UK businesses the customer service they deserve. We have no automated messages or menus and when a customer contacts us their call is answered in less than 6 seconds by a UK based advisor.”


Monday, 12th July 2010 - Unicom complete renovation of new storage and archive centre

Rennovation work, started earlier this year, has now been completed on a new storage and archive centre and valuable space has been freed up at Unicom’s head office. Although the building work was completed on schedule in February, it has taken a number of months to transport and organise the large number items to be placed into storage.

“Following the completed rennovation work we moved quickly to start the transportation and organisation side of this project. A logistical project this complicated has taken time to organise, but I am pleased with how smoothly the operation has gone.” said Derek Beswick, senior manager placed in charge of the move.

“Now completed, we have freed up a lot of valuable space at our head office ready for our continued growth during 2010. A number of teams are now able to recruit new members of staff to cope with our expanding workload.” Said Derek.

The increased space has allowed Unicom to start a recruitment drive for a range of positions. For further information please see our recruitment section.


Monday, 28th June 2010 - Unicom donates £5000 to NSPCC

Unicom has donated £5000 to the NSPCC, helping to support the important work they carry out to prevent cruelty to children.

“This donation is the result of Unicom customers switching to email billing rather than receiving a paper bill.” explains Chris Earle, Operations Director, Unicom.

“Customers benefit from receiving free fully itemised bills, and because as a business we have made monetary savings we decided to make a donation to the NSPCC. This is the second donation we have made to the NSPCC and it coincides with celebrating the 2nd anniversary of the introduction of email billing.”

 “We fully intend to continue to encourage customers to switch to email billing, and hope to make an even larger donation in the future.”


Tuesday, 1st June 2010 - Unicom mobile sales exceed projections by 47%

Unicom has exceeded mobile sales projections by 47 per cent in its first month of trading in this market. The outstanding take-up has further boosted the company’s UK growth strategy to be positioned as a total communications solutions provider.

Designed with simplicity in mind in an increasingly complex market, Unicom’s mobile customers only pay for the calls and services they actually use, rather than exposing themselves to additional bundle costs. Calls are charged per 30 seconds at landline prices.

Mike Willmott, from Shrewsbury, has switched to a Unicom mobile and is a strong advocate of the company’s transparent ‘no nonsense’ approach to tariffs:

“I switched from BT because I was unhappy with the service. I like to have a single point of contact and one account to avoid confusion. When I moved to Unicom I found the service a lot more helpful. With one pricing system and an emphasis on simplicity and efficiency.”


Monday, 3rd May 2010 - Unicom joins the mobile market

Unicom is continuing its growth strategy to become the UK’s total communications solutions provider by launching its mobile phone product.

From today, Unicom’s 80,000 existing customers will be able to benefit from its new simple mobile phone package, with one bill and one contact number for all telecoms services.

The mobile package is designed so users only pay for the calls and services they actually use, rather than paying for inclusive bundles that are rarely all used or paying for expensive out of bundle costs. Calls will be charged per 30 seconds at landline prices.


Thursday, 11th February 2010 - Prime Minister recognises Unicom Customer Service Excellence

Gordon Brown has recognised Unicom’s recent achievement of meeting the Customer Service Excellence standard via a letter to the company. Recognising the importance of gaining this standard the Prime Minister writes:

“Your achievement demonstrates that you have recognised the importance of developing an in-depth understanding of your customers’ needs. Consultation and customer insight is vitally important if we are to continue to make the improvements we all want to see in public services.”

As well as the Customer Service Excellence standard Unicom recently gained the Customer First and Investors in People standards.

“We are delighted to have received this recognition from Gordon Brown. Achieving this status and gaining recognition from the Prime Minister has reinforced our view that delivering excellent UK based customer service is key to a successful business.” Said Chris Earle, Operations Director


Monday, 4th January 2010 - New products being developed for 2010

Today, Unicom announced plans to launch 2 new key products in 2010: telephone systems and mobile phones. The Unicom telephone system will offer a range of advanced features for a very low monthly rental charge and is especially appealing to BT Featureline customers.

The Unicom mobile offering is set to be a ‘pay for what you use’ offering, rather than paying for bundles of minutes and texts that won’t be used.

“We see 2010 as a year of evolution. Our overall aim is to be able to offer small businesses a total communications solution, all backed by fantastic customer service. We are working hard to develop both products and hope to begin selling them in the first quarter of 2010.” said Chris Earle, Operations Director.


Monday, 21st December 2009 - Unicom plans for expansion in 2010

Today, contractors began renovation work on a recently purchased property that will allow Unicom to continue its staff expansion. The property is being renovated for use as a storage unit, allowing space to be made available to recruit further staff at Unicom’s Northenden HQ.

“2009 has been a strong year of growth and, in order to maintain the highest level of service our customers have come to expect, further recruitment is required. Once completed, the renovated storage building will allow us to relocate items currently taking up valuable space at our customer service centre, and will allow us to expand our existing customer contact teams.” said Chris Earle, Operations Director.

The renovation project is expected to be completed February 2010 with staff recruitment taking place from March and continuing throughout 2010.


Thursday, 12th November 2009 - Unicom launches community support scheme

As the leading telecommunications supplier to businesses and charities Unicom are keen to play a part in recognising and rewarding some of the fantastic community groups and organisations providing invaluable services that improve the quality of life for residents close to our regional offices.

We have therefore launched the Unicom Community Support Scheme to grant financial awards to applicants we believe will truly benefit and that truly make an impact in the local community.


Monday, 2nd November 2009 - Unicom recognised for Customer Service Excellence.

Unicom is the first utility company in the UK to be awarded Customer Service Excellence status following assessment of its customer insight, the culture of the organisation, information and access, delivery and timelines, and quality of service. Unicom is only the second private company to have achieved the standard, following rigorous assessment.

Customer Service Excellence (CSE) was developed as a tool for public services to drive customer-focused change within organisations and ensure customers were at the heart of public service provision.

Peter White, Unicom’s Head of Customer Services, said: “Working towards Customer Service Excellence status was a useful and practical way of revisiting our core business objectives, ensuring we strive for continuous improvement and a way to enhance our skills.”


Friday, 30th October 2009 - Unicom recognised for ‘Putting the Customer First’

Unicom has added to the list of awards it has gained by being recognised as meeting the Putting the Customer First standard, a nationally recognised service standard.

Unicom underwent independent examination of working practices and had to demonstrate it meets the standards 32 criteria statements. The standard focuses on the company’s relationship with customer, market awareness and the ability to recruit and develop the best staff for the job. The standard confirms Unicom provides an exceptionally high standard of service to its customers.

“Once again Unicom has been recognised for the high level of service and standards. Through the accreditation process we have demonstrated to external assessors our commitment to providing the customer with the best possible service throughout their period of service with us.” said Peter White, Customer Services Manager.


Monday, 26th October 2009 - Unicom recognised as an Investors in People


Unicom has been awarded the nationally recognised Investors in People standard following rigorous independent assessment. The Investors in People standard focuses on 3 key principles:
1.Developing strategies to improve the performance of the organisation
2.Taking action to improve the performance of the organisation
3.Evaluation of the impact on the performance of the organisation

To achieve the Investors in People standard Unicom demonstrated it met the 39 evidence requirements via interviews with staff at all levels of the business. The interviews covered a range of topics including strategic planning, effective management, culture and communication, developing people, and managing performance.

“Unicom’s success in attaining this standard demonstrates the company’s commitment to improving business performance via staff development. It is an accolade all members of staff can be proud of and one that demonstrates to potential new employees we make a commitment to long term employment of talented and dedicated staff.” said Chris Earle, Operations Director.

There are a number of positions currently available at Unicom, for further information please visit the recruitment section.


Friday, 16th October 2009 - Unicom files record sales and profits.

Unicom has today filed accounts showing a 7.0% increase in sales and a 14.3% rise in pre-tax profits to the end of April 2009, its tenth trading year.

The Manchester-based business saw turnover increase from £41.6 million in 2008 to £44.5 million in 2009, with pre-tax profits up from £9.8 million to £11.2 million.

“2008/09 has been another excellent year of trading and forecasts for 2009/10 are equally positive – we’re expecting turnover to reach £48 million and profits are projected to rise to more than £12 million,” said Chris Earle, Unicom’s Operations Director.


Friday, 18th September 2009 - Unicom helps Wythenshawe schoolchildren learn new skills.

Unicom has supported Manchester Enterprise Academy, formerly Parklands High School, for the past five years and this year donated £15,000 to ensure the whole of Year 7 could benefit from an educational and bonding break outside of school.

The donation paid for pupils to attend an adventure and challenge course at The Outward Bound Trust’s Aberdovey centre in North Wales.

“We believe businesses have a vital role to play in supporting their local community and we will continue to build on our relationship with the Academy and help the educational development of schoolchildren in Wythenshawe.” said Chris Earle, Operations Director of Unicom.

Certificates were presented to pupils to reward their achievements on the Aberdovey trip. Lorraine Carrington, head of Year 7, added: “The Year 7 trip is a fantastic way to ensure the children experience outdoor learning.”


Thursday, 15th September 2009 -118 777 starts directory enquiry price war.

118 777 is Unicom's directory enquiry service. Our friendly and helpful UK based operators can quickly search for the contact details of any person or businesses you need to get in touch with. From Mr. Gill in Manchester, to your local emergency plumber, whatever contact details you need, whenever you need them, call 118 777.

By calling 118 777 Unicom telephone customers can save 57% compared to calling 118 118. Calls to this number cost 250p per minute plus your phone company's access charge.*

*Based on the cost of the average call duration of 1 minute 30 seconds made from Unicom landlines and the cost of a call to 118 118 as published on www.118118.com/about118 from 20-03-2017.


Thursday, 8th September 2009 - Unicom announce £10m deal.

Unicom has tied up a £10 million pound deal with network operator Verizon to supply voice traffic in the UK for the next 12 months. The new agreement consolidates a long standing relationship which will help maintain Unicom’s competitive pricing which has helped them win a customer from BT every three minutes.

Sourcing call traffic from a huge global provider such as Verizon means prices for business customers are kept at their lowest possible levels and avoid the price increases noticed by customers of competitors.


Monday, 6th July 2009 - Unicom first to reach business as usual on WLR3.

Following the successful testing of ISDN2e’s on the BT Openreach WLR3 Equivalent Management Platform in March, Unicom has been confirmed as the first UK company to reach ‘business as usual’ on the WLR3 platform.

Unicom operations director Chris Earle said: “Being able to access the full WLR3 product range on Openreach is key to Unicom providing superior service and products to our customers in the fixed line marketplace.

“We’re delighted to be the first communications provider to hit this milestone and are grateful to Singularity for helping us achieve this.”

Dr Robert McGarry, director of telecommunications at Singularity, added: “Being the first to go to BAU on WLR3 in its entirety is a huge achievement. We are proud to again be at the front of the pack in adding service capabilities to the WLR3 offering.”


Monday, 22nd June 2009 - Unicom appoints Manchester based RMS PR.

Following another strong year of growth Unicom has appointed RMS PR, a leading independent marketing and public relations consultancy also based in Manchester.

“We have dabbled with PR in the past but after several phenomenal years of growth we decided it was time to consult the experts.” said Chris Earle, Operations Director of Unicom.

“It was important for us to use a local, highly recommended, PR company. As we are both based in Manchester it makes communication much easier and we look forward to seeing the results of their work raising Unicom’s profile.”


Monday, 27th April 2009 - NSPCC Donation.

Unicom has donated £6000 to the NSPCC, helping to support the important work they carry out to prevent cruelty to Children. This donation is the result of Unicom customers switching to email billing rather than receiving a paper bill. We introduced this system to reduce our business costs, for example printing and postage costs, and to reduce our environmental costs, for example paper usage and the environmental impact of transporting bills across the UK.

Customers benefit from receiving free fully itemised bills, and because as a business we have made monetary savings we decided to make a donation to the NSPCC. A year after the scheme has launched we feel the time is right to celebrate the anniversary of the introduction of email billing by making our first donation to the NSPCC.

We fully intend to continue to encourage customers to switch to email billing, and hope to make an even larger donation in the future.


Monday, 30th March 2009 - Unicom complete WLR3 pilot testing.

As part of its commitment to provide the very best service to it’s customers, Unicom has completed the pilot testing of integrating ISDN2e’s on the BT Openreach WLR3 Equivalent Management Platform.

Pilot testing began at the beginning of February with a handful of telecom companies, by the end of the scheme Unicom had stood out as the driving force behind the testing. Commenting on the success was Matt Madden, Openreach General Manager - Wholesale Line Rental who said "This is a great achievement for the whole team involved in moving Unicom to WLR3. WLR3 ISDN2 is the final product to be delivered on our Equivalence Management Platform and forms the basis on which we will leverage the strengths of WLR3 to provide new benefits and features to customers like Unicom."


Monday, 1st December 2008 - 118 777 huge success.

 

118 777 is Unicom's directory enquiry service. Our friendly and helpful UK based operators can quickly search for the contact details of any person or businesses you need to get in touch with. From Mr. Gill in Manchester, to your local emergency plumber, whatever contact details you need, whenever you need them, call 118 777.

By calling 118 777 Unicom telephone customers can save 57% compared to calling 118 118. Calls to this number cost 250p per minute plus your phone company's access charge.*

*Based on the cost of the average call duration of 1 minute 30 seconds made from Unicom landlines and the cost of a call to 118 118 as published on www.118118.com/about118 from 20-03-2017.


Wednesday, 1st October 2008 - Quality Award for Unicom.

Following an independent assessment Unicom has been awarded ISO 9001 certification. This prestigious award is recognised world-wide and has only been achieved by about 5% of UK businesses.

“Having worked towards this award for the past 6 months I’m thrilled we gained certification first time without any problems. Unicom prides itself on the service we offer our customers and the way we conduct our business. With the award of ISO 9001 certification our high standards have been confirmed by outside experts who judge standards on a daily basis across a variety of trades and industries.” said Paul Cagna, Quality Manager.


Sunday, 28th September 2008 - Unicom makes it into Tech Track 100 companies ranking of 2008.

Unicom is celebrating this week as the company will be named in this weekend’s Sunday Times list of the UK’s fastest growing tech companies by turnover growth over a three year period – its fifth Sunday Times listing in three years.

In both 2006 and 2007 Unicom was ranked by both profit growth and turnover growth over a three year period – the only company nationwide to be ranked by both profit and turnover.

“Some companies may enjoy growth in terms of either profit or turnover, but it is unusual for companies to enjoy such growth in both profits and turnover at the same time,” said Chris Earle, Operations Director.


Thursday, 18th September 2008 - Unicom help raise money for Children with Leukaemia

The 5th Comms Dealer 5-a-side charity football challenge was held today in Leicester. In aid of Children with Leukaemia, the fund raising event was entered by 26 teams and helped to raise £4,750 for the charity. Winning all but one match the team were knocked out of the competition by the winning team (the final score was 3-2).

“I’m very pleased with the team’s performance; this is the first time we’ve played together as a team in a tournament. I’m especially proud that our playing skills were recognised with Dean winning the Player of the Tournament trophy. We’ll be back next year to win the competition!” said Jordan, Team Captain.

Team Unicom, consisted of (from back left to front right): Dean Soller, Michael Wood, Jordan Robinson (Captain), Paul Cagna, David Keenan, Chris Hamlin and Alpesh Pankhania.


Monday, 1st September 2008 - 118 777 marketing campaign launched.

Today sees the launch of Unicom’s first radio marketing campaign to advertise 118 777, our directory enquiry service which matches the service level but undecuts the price of the three biggest players in the market.

The catchy radio advert, which can be heard on the 118 777 webpage, will initially be played across five key strategic regions: London (Magic 105.4); Leeds (Aire FM and Magic 828); Sheffield (Hallam FM and Magic AM); Hull (Viking FM & Magic 1161); and Middlesbrough (TFM & Magic 1170).


Monday, 11th August 2008 - Real time stats to improve Unicom efficiency.

A new method for providing staff with real time performance statistics has been launched today. Developed as a graduate management project, the new system displays a range of statistics and graphs on plasma screens in various departments.

“The new system has proved extremely successful. Rather than having to wait for management reports to provide feedback, staff simply look up at a plasma screen to get instant feedback regarding their workload and performance.” said Janette Palmer, Customer Relations Director of Unicom.

“By assigning this as a graduate project we have not only involved them in a company shaping project, we have also harnessed the feedback they provided after working in various departments.”


Monday, 14th July 2008 - Unicom appoints PricewaterhouseCoopers as auditors.

The move to appoint a “big four” accountancy firm comes as Unicom continues its relentless growth having just posted 2007/2008 financial year sales of £41.6 million.

“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.” said Chris Earle, Operations Director of Unicom.

“By appointing PwC as our auditors, we are also sending clear signals that it is our intention to operate to high standards, and to provide the highest-quality products, service and support.”


Monday, 2nd June 2008 - Unicom reports another strong year of trading as profits continue to rise.

Unicom has reported a 13.5% increase in sales and a 23.6% rise in profits to the end of April 2008, its ninth trading year.

The Manchester-based business saw turnover increase from £36.7 million to £41.6 million, with pre-tax profits at £9.5 million compared to £7.7 million to the end of April 2007.

“2007/08 has been another excellent year of trading and forecasts for 2008/09 are equally positive – we’re expecting turnover to reach £45 million and profits are projected to rise to more than £11 million,” said Tony Eagleton, Unicom’s Finance Director.


Monday, 7th April 2008 - Go paperless phone bill - save half the local football ground's worth of trees.

Trees covering an area half the size of the local football ground could be saved from deforestation every year if a telecoms company succeeds in persuading its customers to switch to paperless billing.

Unicom is working on converting its 70,000 business customers to online billing. Customers can quickly and easily make the switch by filling out the Go Green form online.


Monday, 3rd March 2008 - Unicom undercuts competition with new directory service

Unicom is launching a directory enquiries product, 118 777, which will match the service level but undercut the price of the three biggest players in the market.

118777 from Unicom is available to both business and residential users.

Priced at 49p connection charge and 14p per minute, it will mean 118777 undercuts the three main current directory enquiry service providers - 118118 by 28%, Yellow Pages' 118247 by 30% and BT's 118500 by 31%- for an average duration call.

"The price may be more than competitive, but it does not mean we will be providing a cut-price service," said Chris Earle, Operations Director of Unicom.

"118777 will provide a high level of service along with all the other types of directory enquiry information a customer might expect. It's a notably memorable number so we expect that if customers use it once, they will be happy with the service and price and will use 118777 again and again."


Tuesday, 27th November 2007 - Unicom provide bursary for Lake District adventure

It may only be 280 miles away, but for 44 boys and girls aged 10 and 11 from The Ravenscroft School in Barnet, North London, the Lake District was a world away from their usual surroundings.

The pupils attended a three-day residential course at the Outward Bound centre at Ullswater in the Lake District to pursue their Duke of Edinburgh Awards - an opportunity that was presented via a bursary from Unicom.

"The funding has meant that we were able to offer the trip to many students who normally would not have been able to afford it," said Paul Wollaston, Deputy Head at The Ravenscroft School.

"The trip was invaluable, and helped us to build an ethos that, whilst academic achievement is important, the enrichment curriculum which the Duke of Edinburgh Award is part of is also important. In the past we have conducted the awards closer to the school but the opportunity that Unicom and The Outward Bound Trust provided in the setting of the Lake District takes it to a totally different level for the pupils - they would never have been 'wild camping' or had the experience that the instructors provided."


Thursday, 25th October 2007 - Unicom's Calendar Girls

Female staff at Unicom ditched their day jobs for the afternoon to take on the role of calendar models to raise money for the charity, Breast Cancer Care.

Despite a few last minute nerves, everything went swimmingly for the poster girls.

Senior training manager Rachel Gryckiewicz - who is set to appear as Miss February in the calendar - said: "None of us are professional models, so the nerves really did start to creep up on a few people a couple of days before the shoot. But everybody was fine and really managed to get into it."

It is expected that the calendar will be ready in the next month and it will be on sale internally within the company and family and friends of the models will also have the opportunity to buy the finished product.

Donations have already been made for the eagerly awaited calendar, with one person donating £100 for a copy.


Thursday, 27th September 2007 - Unicom celebrates Tech Track 100 ranking

Unicom is celebrating this week as we will be named in this weekend’s Sunday Times list of the UK’s fastest growing tech companies by turnover growth over a three year period.

This is our second ranking in 2007 confirming our place as the fastest growing telecom company in the UK - having already been ranked in April this year as the 96th fastest growing company in the UK by profit growth over a three year period in the Sunday Times Profit Track, and appearing in both the Fast Track and Profit Track tables for 2006.

"Some companies may enjoy growth in terms of either profit or turnover, but it is unusual for companies to enjoy such growth in both profits and turnover at the same time," said Chris Earle, Operations Director, Unicom.


Thursday, 19th July 2007 - Unicom hits 500 million calls, 1 billion minutes

Unicom has hit a double milestone.

One of our 60,000 customers has made the 500 millionth call routed since we launched, and at around about the same time we also completed 1 billion minutes of call time sold.

"We add around 20 million calls and something like 40 million minutes of talk time every month," said Chris Earle, Unicom's Operations Director.

"We're a relatively small business with a small, closely-knit and efficient management team – and we are absolutely clear in our minds about what makes the difference to our customers: a UK call centre with real people answering the telephone, 98% of calls answered within six seconds, and managers and directors who are hands-on and accessible."


Tuesday, 14th June 2007 - Unicom appoints Singularity for WLR3 Migration

Unicom has appointed Singularity as its WLR3 integrator as part of Ofcom's stipulation that BT Retail and third party Communication Providers (CPs) should use the same mechanisms to access the OpenReach network to ensure 'equivalence of input'.

BT must provide equal market conditions for line switching for all CPs, including BT Retail and from 30th June, BT Retail will be obligated to process all new orders through WLR3.

 Currently CPs interact with the BT wholesale etwork using the WLR2 platform. From 2007, as part of BT's undertakings to Ofcom, OpenReach will be asking all CPs to migrate to the WLR3 platform as part of its restructuring, while continuing to support WLR2 for a period.

"Unicom chose Singularity to develop its WLR3 Solution because of its extensive expertise within the area - it demonstrated that it is clear leader in WLR3 integration with work it has already completed for the UK's largest telecom provider," said Chris Earle, Operations Director, Unicom.


Tuesday, 5th June 2007 - Unicom donates £13,000 bursary to the Outward Bound Trust

Unicom has donated £13,000 to The Outward Bound Trust to allow disadvantaged children in the North West and London to attend Outward Bound courses - something they would otherwise be unable to experience.

The schools to benefit from the donation are Flixton Girls High School, Manchester, and Ravenscroft School in Barnet, North London.

Flixton Girls High School, Manchester, has a mixed range of pupils, some who can afford to attend the Outward Bound courses and others who cannot, due to severe financial restrictions. Seventy pupils between the ages of 14 and 15 are booked on a course in November at Ullswater in the Lake District, and the bursary will enable those who would not normally be able to afford a course to attend along with their peers who can.

Ravenscroft School in Barnet, North London is one of the most disadvantaged schools in its area. Of a school population of 900, around 40% of pupils are entitled to free school meals and wouldn't normally be able to consider participating on a residential Duke of Edinburgh Award Scheme. The bursary will provide 45 pupils between the ages of 15 and 17 to attend a course at Ullswater.


Friday, 20th April 2007 - Unicom in Sunday Times Top 100 UK companies for third time

Unicom has been named in the Sunday Times list of the UK's fastest growing companies for the third time.

Profit Track charts Britain's fastest-growing companies by profit growth - and Unicom is rated at 96th place in the Sunday Times PricewaterhouseCoopers Profit Track 100 league table of Britain's private companies.

Profit Track measured the growth in profit between the year ending April 2003 and 2006. During that time, profits have risen from £1.7 million in 2003 to £5.2 million in 2006 - an average growth of 44% each year.


Monday, 16th April 2007 - Five-fold growth as Unicom hits 100,000 business customer landmark

Unicom has signed up its 100,000th small business, a five-fold increase in 36 months.

Our 100,000th customer is Browntex Limited of Steeple Road Industrial Estate, Antrim, County Antrim, in Northern Ireland.

We credit our success to a call centre with a difference - a 'normal' 0161 phone number, and UK-based people answering incoming calls in around six seconds.


Monday, 2nd April 2007 - Unicom grows in Newcastle-Upon-Tyne

Having opened a website design and hosting centre in Newcastle-upon-Tyne in December, Unicom are planning further growth following ahead-of-plan development in the region.

We had originally planned for 40 roles to be created, but have moved to new offices in the centre of Newcastle to allow growth - and potentially 20 further jobs.

Unicom has seen a strong take-up of its website design and hosting service - but a newer version of the product has driven demand even higher. Customers are now able to develop a presence on the internet for their businesses for less than £1 per day.


Wednesday, 6th December 2006 - Unicom becomes Public Limited Company

On 6th December 2006, Universal Utilities Limited, trading as Unicom, became a Public Limited Company (PLC).

Universal Utilities will remain privately owned and at present has no plans to be listed on the London Stock Exchange, the Alternative Investment Market (AIM) or any other stock market.

The change from a Limited Company to a PLC does not mean that the ownership or control of the company has changed in anyway, but does reflect the growth of the company over the past few years and the status we have now achieved.


Friday, 1st December 2006 - Double Fast Track success for Unicom

Unicom has been named in the Sunday Times Virgin Fast Track 100, to add to its Sunday Times Profit Track 100 success earlier in the year.

We are one of only three businesses nationwide, and the only one outside London, that appeared in both the Profit Track and Fast track top 100 for 2006.

Fast Track charts Britain's fastest-growing companies by turnover growth over a three year period – and Unicom is rated as the 89th fastest growing private company in the UK, in the table published by the Sunday Times on Sunday 3rd December 2006, with Unicom's turnover rising by 65.3% each year.

Profit Track measures Britain's fastest growing companies by profit growth over 3 years, and Unicom's annual profit growth of 85.6% each year led to it being ranked 26th in the Sunday Times PriceWaterhouseCoopers Profit Track table, which was published on 2nd April 2006.

These two prestigious awards make us one of only three companies nationwide which have managed to achieve the magical combination of both rapid sales growth and accelerating profits. Two other companies featured in both tables for 2006 - Central London based Barchester Healthcare (70th and 16th), and Gladedale, from South London (35th and 40th).


Monday, 6th November 2006 - Newcastle office opened

As part of our nation-wide expansion program we have opened a new sales office in Newcastle. This office has been specifically opened to support the growing interest in our website package which offers domain registration, website design and hosting, and personalised email addresses all for £19.99 per month.

Market research shows there is significant demand for affordable websites for small businesses. It is envisaged that the Newcastle office will be the first regional office opened in a series, which will provide Unicom with a network of offices so that they can supply small businesses throughout the UK.

Due to this expansion we are currently seeking telesales and fieldsales operatives. To see how you could work for Unicom or to see any of our other exciting vacancies please visit our Recruitment page for a list of currently available positions.


Monday, 6th November 2006 - Ford Ka winner announced

All customers entering into an agreement during September, and commencing supply during October, were entered into the prize draw, with the winners being chosen at random on 6th November 2006.

The winner of the recent prize draw for a Ford Ka has been chosen. Mr Barnard, of Sigman AV Ltd, in Bourne, Lincolnshire, is now the proud owner of a new Ford Ka! MR Barnard was stunned to have won a prize for the first time in his life, and was clearly delighted with his prize.

Mr Barnard was not the only customer to benefit from the prize draw, as Mrs Abiona, of Lazy Daze Ltd, in Cheltenham, has won free calls for a year up to the value of £1000! Our third prizewinner, Mrs Lynch, of Auto Solutions, in Newport, has won free line rental for an entire year for up to 3 lines.

Unicom News Archive

2012-04-23 - Unicom donates £7000 to NSPCC
2012-04-21 - 4000 Unicom Customers Benefit from Online Account Management
2012-04-16 - Unicom donates £5000 to charity following desert race sponsorship
2012-04-09 - Customer Satisfaction Survey Results
2012-03-27 - Unicom donates £3000 to The Brainwave Centre
2012-03-12 - Huawei Blaze available to new Unicom mobile customers
2012-02-06 - Unicom customers to get increased broadband speed of up to 24Mb – Free of charge!