My Internet light is green but I am unable to view web pages
A solid/ flashing green internet light indicates that you do have an active broadband connection. If you have this but are currently unable to view web pages then please follow the step below to resolve.
1. Are you trying to access the broadband wirelessly?
- No: please proceed to step two
- Yes: Please follow our wireless troubleshooting guide
2. Do you have a green solid/ flashing ethernet light?
- No: If the ethernet light is off then it indicates that your computer/ laptop is not communicating properly with the router/ modem. Please proceed to step 3.
- Yes: proceed to step 8.
3. Confirm the equipment is setup correctly as per the quick start guide
- Pay special attention to the connection of the ethernet cable between the modem/ router and the computer. If this results in a green ethernet light please proceed to step 8.
4. Try another ethernet cable
- If you have another ethernet cable, try connecting this between the modem and the computer. If this results in a green ethernet light please proceed to step 8.
5. Try another ethernet port on the back of the router
- If you are using a router then you should have more than one ethernet port available, try connecting the ethernet cable to another one of these. If this results in a green ethernet light please proceed to step 8.
6. Check the Local Area Connection is enabled on the computer
- You can do this by following the steps below depending on your operating system.
- Windows XP: Start-> Control Panel-> Network and Internet Connections-> Network Connections. Right click the “Local Area Connection” icon and left click enable if not showing as connected.
- Windows Vista: Start-> Control Panel-> Network and Sharing Centre-> Manage Network Connections. Right click the “Local Area Connection” icon and left click enable if not showing as connected.
- Windows 7: Start-> Control Panel-> Network and Sharing Centre-> Change Adapter Settings. Right click the “Local Area Connection” icon and left click enable if not.
7. Try another computer
- If this results in a green ethernet light please proceed to step 8.
- If the previous checks have not resulted in a green ethernet light then the modem may be faulty, please try another router or contact Unicom Customer Services for further support on 0161 946 4444.
8. Power-cycle the Router and Computer.
- Turn off the Router for 10 seconds then switch back on.
- Restart the computer connected to the modem.
- Wait a couple of minutes for both to reboot and the lights to stabilise then try browsing again.
9. Try connecting to another website
- This is done to ensure it’s not simply a case that a particular website is down at this particular time.
10. Check “Working Offline” is not ticked on Internet Explorer
- This is done by selecting “tools” then checking the “Working Offline” option. If this is ticked, click the option again to deselect and try browsing again.
11. Try a different Web Browser
- Attempt to browse using a different web browser such as Google Chrome, Firefox or Safari.
12. Remove any Manual Connections
- Please click here to view a guide on how to do this.
13. Disable any Anti-Virus software or Firewalls.
- Antivirus software and firewalls protect the computer by blocking incoming data from the internet. This is useful for security but can occasionally result in blocking data that you actually want to receive and as such can affect browsing capability. Try disabling this software and trying again.
14. Try another computer/ router
- If at this stage you are still unable to access the internet you may have a possible equipment issue or problem with your broadband supply. Please contact Unicom Customer Services on 0161 946 4444.