1. Are you experiencing any problems with your telecoms services?
- Yes- you may have a telecoms fault- click here for more information
- No- please proceed to step 2.
2. Has the service ever worked since going live with Unicom?
- No- your broadband supply may not be setup correctly, please follow our first time setup guide. If this has been followed and is still not working please proceed to step 3.
- Yes- please proceed to step 3.
3. Does your modem/router have a solid dsl light?
- No- If your dsl light is flashing or off please follow this guide.
- Yes- proceed to step 4.
4. Do you have a green flashing/ solid internet light?
- Yes- please proceed to step 5.
- No- your modem/ router may not be configured correctly. Please follow this guide for more information.
5. Are you trying to access the broadband wirelessly?
- Yes- please follow our “wireless troubleshooting” guide.
- No- please follow our “unable to view web pages” guide.