6. Change the RJ11 cable
- The RJ11 cable is the black/ grey cable which connects the modem to the filter. A faulty cable can result in poor/ no connectivity.
7. Connect via an ethernet cable/ change the ethernet cable
- If you connect to the broadband wirelessly then there are a number of variables that can result in intermittent connection.
- These include interference from other electrical devices, the strength of the wireless signal and distance from the router.
- Connecting via an ethernet cable will eliminate these variables and typically a hard wired connection will be considerably more stable than a wireless one.
- If you already connect to the broadband supply with an ethernet cable then it may be worth replacing this, as cables can develop faults, resulting in a poor connection.
8. Disconnect any other equipment
- Other equipment/ electrical devices connected to the same line or located in close proximity to you router/ modem can result in interference and an unstable connection. Try disconnecting any equipment to isolate the cause of the intermittent connection
9. Try connecting using another device
- An alternate device (computer/ Smartphone etc) should be used to confirm if the equipment previously used is the cause of the intermittency experienced.
10. Replace the router
- As with all electrical equipment, routers/ modems can deteriorate with time. An alternate router/modem should be used to confirm if the equipment previously used is the cause of the problem.
If after completing the checks above you are still experiencing an intermittent connection please contact Unicom customer services on 0161 946 4444 for further assistance.