Energy Help

Looking for some assistance with your Unicom energy service?

Find the most frequently asked questions and answers below. If you are unable to find your answer please contact our Customer Service team on 0161 946 4444.

Frequently Asked Questions

Business Energy

    Yes, you can take advantage of the online tools we offer by signing up to the Customer Zone. This will give you access to your invoices online, you can submit meter reads and you can benefit from the ongoing introduction of new tools we are developing to manage your account.

    If you experience a gas leak, report it immediately to National Grid on 0800 111 999. Or in the event of a power cut please contact your distribution network operator which you’ll find on the back of your bill.

    In the event of a power cut/gas leak please contact 105.

    If you are unfortunate enough to experience a gas leak or power cut, Unicom will make every effort to ensure that your services are restored as quickly as possible, with minimal inconvenience and disruption to you and your business. Although we don’t offer compensation, we would advise you to seek appropriate business insurance.

    You’ll be billed monthly, which allows you to check your bills more regularly and spreads the cost out more evenly over the year. Payment will be collected by Direct Debit no less than 7 days after the bill is sent to you, typically on or around the 24th of the month. Direct Debit collection dates cannot be amended.

    Market data will inform us how much gas and electricity gas and electricity customers used during the last 12 months. This will be the basis for calculating your monthly payments. Your meter will be read at least twice a year and adjustments will be made based upon these readings wherever necessary. You can also submit your own meter readings towards the end of each month to ensure your bill is accurate.

    If your usage for the period is below the de minimis threshold (33kWh/day for electricity, 145kWh/day for gas) then you will automatically pay the reduced rate of 5% VAT. Where your usage for the period is above this, the standard VAT rate of 20% would apply. If you run your business from a residential property and your usage is above the threshold, we can apply both the 5% VAT for your domestic usage and 20% for your business usage. You simply need to complete and return the declaration certificate.

    We will organise for your meter to be read around your start date. Your meter will be read at least twice a year to ensure you receive accurate bills and you are welcome to provide us with your own meter readings.

    Climate Change Levy has been introduced by the Government and is imposed on all businesses. The levy has been established to respond to global warming and all suppliers charge the same rate.

    The Feed-in Tariff (FiT) scheme was introduced by the government to encourage the adoption of renewable energy sources in homes and businesses. To fund the scheme, electricity suppliers pass through a FiT charge onto the unit rates billed. All our unit rates quoted are inclusive of Feed-in tariff charges.

    If you suspect someone of committing Energy theft, or tampering with their meter, please click here.

    An AMR meter can be dialed in to remotely, whereas a Non AMR is a traditional analogue meter that requires a read to be submitted to us.

    Should this be the case, we would ask all customers to call customer services on 0161 946 4444 at least 30 days’ prior to your moving date.

    It’s a government initiative which states that by 2020 every customer should have a smart meter. If you’d like to know more about how to upgrade your meter, please call our customer services team on 0161 946 4444.