Q: What is online billing and how does it work?
A: Online billing gives you access to your monthly Unicom invoices online and as a downloadable PDF file via Unicom Customer Zone, all you have to do is register.
Q: How much does online billing cost?
A: Nothing. Online billing is available free of charge to all Unicom customers.
Q: Will I be charged for full itemisation?
A: No, a benefit of online billing is having access to a fully itemised bill at no extra cost. Not only that but you will be able to search, sort and filter your bill allowing you to see the information you need regarding calls made.
Q: How do I register for online billing?
A: By simply accessing Customer Zone and clicking on the register tab Once you have signed up you will not only have access to the last 12 months worth of invoices (where applicable) but you can also benefit from other Customer Zone tools, such as Total Recall and the online fault reporter.
Q: Do I have to change the way I pay my bill?
A: No. As long as your Direct Debit is set up your monthly invoice amount will be taken from your bank automatically.
Q: Is my account information secure?
A: Yes. The PDF copy of your bill will only be able to be accessed by you.